Gain Competitive Advantage by Transcending the Front-line Paradox

Carsten Lund Pedersen

Gain Competitive Advantage by Transcending the Front-line Paradox

Carsten Lund Pedersen

Institut for Afsætningsøkonomi

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning

Abstract

Front-line employees are often the first to sense change yet the last to be heard. But it doesn’t have to be that way.

Originalsprog	Engelsk
Tidsskrift	MIT Sloan Management Review
ISSN	1532-9194
Status	Udgivet - 8 jul. 2021

Emneord

Business process optimization
Change management
Competitive Strategy
Customer service
Internal communication

Adgang til dokumentet

https://sloanreview.mit.edu/article/gain-competitive-advantage-by-transcending-the-front-line-paradox/

Handle.net

Persistent link

Citationsformater

@article{9f994a68afc142e49a8ad322aa1576f7,

title = "Gain Competitive Advantage by Transcending the Front-line Paradox",

abstract = "Front-line employees are often the first to sense change yet the last to be heard. But it doesn{\textquoteright}t have to be that way.",

keywords = "Business process optimization, Change management, Competitive Strategy, Customer service, Internal communication, Business process optimization, Change management, Competitive Strategy, Customer service, Internal communication",

author = "{Lund Pedersen}, Carsten",

year = "2021",

month = jul,

day = "8",

language = "English",

journal = "MIT Sloan Management Review",

issn = "1532-9194",

publisher = "MIT Press",

}

TY - JOUR

T1 - Gain Competitive Advantage by Transcending the Front-line Paradox

AU - Lund Pedersen, Carsten

PY - 2021/7/8

Y1 - 2021/7/8

N2 - Front-line employees are often the first to sense change yet the last to be heard. But it doesn’t have to be that way.

AB - Front-line employees are often the first to sense change yet the last to be heard. But it doesn’t have to be that way.

KW - Business process optimization

KW - Change management

KW - Competitive Strategy

KW - Customer service

KW - Internal communication

KW - Business process optimization

KW - Change management

KW - Competitive Strategy

KW - Customer service

KW - Internal communication

M3 - Journal article

SN - 1532-9194

JO - MIT Sloan Management Review

JF - MIT Sloan Management Review

ER -