From the Pandemic to War: The Role of Digital Technologies in Ukrainian Businesses Responding to Discontinuities and Building Resilience

Nataliya Berbyuk Lindström, Liana Razmerita, Serhii Prokopenko

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


Disasters and crises are a part of human existence. While upsetting the normal operations of societies and revealing the inherent fragility of infrastructure and social order, they also push us to rethink “the normal” way of living and working. At this moment, IS research on the experiences of businesses in times of war as an extreme crisis is very limited. Taking the case of Ukrainian businesses, we ask the following research questions: How have organizations adapted to war discontinuities and built resilience? and How have the experiences of remote work from the pandemic contributed to building organizational resilience in times of war? Analyzing semi-structured interviews with managers from Ukrainian businesses through the lenses of adaptation theory, remote work discontinuities, and capability-based model of organizational resilience, we present the types of discontinuities experienced and the adaptation strategies used by the companies in addressing them. Our findings show that the resilience of Ukrainian companies has its roots in agile management, continuous communication and collaboration, experiences in using digital technologies during the pandemic, and international community support. The results also indicate the organizations continuously coping and adapting, re-coping, and re-adapting while anticipating unexpected events, which calls for developing a more dynamic resilience model.
TitelAMCIS 2023 Proceedings
RedaktørerPaul Pavlou, Vishal Midha, Animesh Animesh, Traci Carte, Alexandre Graeml, Alanah Mitchell
Antal sider10
UdgivelsesstedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
StatusUdgivet - 2023
Begivenhed29th Americas Conference on Information Systems. AMCIS 2023 - Panama City, Panama
Varighed: 10 aug. 202312 aug. 2023
Konferencens nummer: 29


Konference29th Americas Conference on Information Systems. AMCIS 2023
ByPanama City


  • Crisis
  • Discontinuities
  • Resilience
  • Remote work
  • Covid-19