From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing

Sabine Madsen, Keld Bødker, Thomas Tøth

    Publikation: Kapitel i bog/rapport/konferenceprocesKonferencebidrag i proceedingsForskningpeer review

    Resumé

    Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the insights and the effort used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company’s knowledge transfer challenges in a way that fits with the company culture.
    Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the insights and the effort used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company’s knowledge transfer challenges in a way that fits with the company culture.
    SprogEngelsk
    TitelGrand Successes and Failures in IT. Public and Private Sectors : IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings
    RedaktørerYogesh K. Dwivedi, Helle Zinner Henriksen, David Wastell, Rahul De’
    Udgivelses stedHeidelberg
    ForlagSpringer Science+Business Media
    Dato2013
    Sider510-524
    ISBN (Trykt)9783642388613
    ISBN (Elektronisk)9783642388620
    DOI
    StatusUdgivet - 2013
    BegivenhedIFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013 - Indian Institute of Management, Bangalore, Indien
    Varighed: 27 jun. 201329 jun. 2013
    http://ifip86.iimb.ernet.in/

    Konference

    KonferenceIFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013
    LokationIndian Institute of Management
    LandIndien
    ByBangalore
    Periode27/06/201329/06/2013
    Internetadresse
    NavnIFIP AICT - Advances in Information and Communication technology
    Vol/bind402
    ISSN1868-4238

    Emneord

    • Outsourcing
    • Offshoring
    • Knowledge transfer
    • IT development and maintenance
    • Engaged scholarship

    Citer dette

    Madsen, S., Bødker, K., & Tøth, T. (2013). From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing. I Y. K. Dwivedi, H. Zinner Henriksen, D. Wastell, & R. De’ (red.), Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings (s. 510-524). Heidelberg: Springer Science+Business Media. IFIP AICT - Advances in Information and Communication technology, Bind. 402, DOI: 10.1007/978-3-642-38862-0_32
    Madsen, Sabine ; Bødker, Keld ; Tøth, Thomas . / From Research to Practical Application : Knowledge Transfer Planning and Execution in Outsourcing. Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. red. / Yogesh K. Dwivedi ; Helle Zinner Henriksen ; David Wastell ; Rahul De’. Heidelberg : Springer Science+Business Media, 2013. s. 510-524 (IFIP AICT - Advances in Information and Communication technology, ???volume??? 402).
    @inproceedings{84bf408b2d6040cc9359c076970404cb,
    title = "From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing",
    abstract = "Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the insights and the effort used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company’s knowledge transfer challenges in a way that fits with the company culture.",
    keywords = "Outsourcing, Offshoring, Knowledge transfer, IT development and maintenance, Engaged scholarship",
    author = "Sabine Madsen and Keld B{\o}dker and Thomas T{\o}th",
    year = "2013",
    doi = "10.1007/978-3-642-38862-0_32",
    language = "English",
    isbn = "9783642388613",
    pages = "510--524",
    editor = "Dwivedi, {Yogesh K. } and {Zinner Henriksen}, {Helle } and Wastell, {David } and De’, {Rahul }",
    booktitle = "Grand Successes and Failures in IT. Public and Private Sectors",
    publisher = "Springer Science+Business Media",
    address = "Germany",

    }

    Madsen, S, Bødker, K & Tøth, T 2013, From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing. i YK Dwivedi, H Zinner Henriksen, D Wastell & R De’ (red), Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. Springer Science+Business Media, Heidelberg, IFIP AICT - Advances in Information and Communication technology, bind 402, s. 510-524, IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, Indien, 27/06/2013. DOI: 10.1007/978-3-642-38862-0_32

    From Research to Practical Application : Knowledge Transfer Planning and Execution in Outsourcing. / Madsen, Sabine; Bødker, Keld; Tøth, Thomas .

    Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. red. / Yogesh K. Dwivedi; Helle Zinner Henriksen; David Wastell; Rahul De’. Heidelberg : Springer Science+Business Media, 2013. s. 510-524.

    Publikation: Kapitel i bog/rapport/konferenceprocesKonferencebidrag i proceedingsForskningpeer review

    TY - GEN

    T1 - From Research to Practical Application

    T2 - Knowledge Transfer Planning and Execution in Outsourcing

    AU - Madsen,Sabine

    AU - Bødker,Keld

    AU - Tøth,Thomas

    PY - 2013

    Y1 - 2013

    N2 - Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the insights and the effort used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company’s knowledge transfer challenges in a way that fits with the company culture.

    AB - Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the insights and the effort used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company’s knowledge transfer challenges in a way that fits with the company culture.

    KW - Outsourcing

    KW - Offshoring

    KW - Knowledge transfer

    KW - IT development and maintenance

    KW - Engaged scholarship

    U2 - 10.1007/978-3-642-38862-0_32

    DO - 10.1007/978-3-642-38862-0_32

    M3 - Article in proceedings

    SN - 9783642388613

    SP - 510

    EP - 524

    BT - Grand Successes and Failures in IT. Public and Private Sectors

    PB - Springer Science+Business Media

    CY - Heidelberg

    ER -

    Madsen S, Bødker K, Tøth T. From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing. I Dwivedi YK, Zinner Henriksen H, Wastell D, De’ R, red., Grand Successes and Failures in IT. Public and Private Sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. Heidelberg: Springer Science+Business Media. 2013. s. 510-524. (IFIP AICT - Advances in Information and Communication technology, Bind 402). Tilgængelig fra, DOI: 10.1007/978-3-642-38862-0_32