From People to Profit: How Loyal Employees and Customers Improve the Bottom Line

Lars Grønholdt; Anne Martensen

From People to Profit: How Loyal Employees and Customers Improve the Bottom Line

Lars Grønholdt
, Anne Martensen

Institut for Afsætningsøkonomi

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning

Originalsprog	Engelsk
Titel	Proceedings of QMOD 2002 Busan Conference. : The 5th International Conference on Quality Management and Organisational Development, Busan, Korea, 29-31 October 2002
Publikationsdato	2002
Sider	198-203
Status	Udgivet - 2002
Begivenhed	The 5th International Conference on Quality Management and Organisational Development - Busea, Korea Varighed: 29 okt. 2002 → 31 okt. 2002 Konferencens nummer: 5

Konference

Konference	The 5th International Conference on Quality Management and Organisational Development
Nummer	5
By	Busea, Korea
Periode	29/10/2002 → 31/10/2002

Bibliografisk note

Opstilling: 658.901 grø
Løbe nr.: 027522

Emneord

Kundeloyalitet
Medarbejderloyalitet
Profitabilitet

Handle.net

Persistent link

Citationsformater

@inproceedings{f8cbabc0c02211db9769000ea68e967b,

title = "From People to Profit: How Loyal Employees and Customers Improve the Bottom Line",

keywords = "Kundeloyalitet, Medarbejderloyalitet, Profitabilitet",

author = "Lars Gr{\o}nholdt and Anne Martensen",

note = "Opstilling: 658.901 gr{\o} L{\o}be nr.: 027522; The 5th International Conference on Quality Management and Organisational Development ; Conference date: 29-10-2002 Through 31-10-2002",

year = "2002",

language = "English",

pages = "198--203",

booktitle = "Proceedings of QMOD 2002 Busan Conference.",

}

Grønholdt, L & Martensen, A 2002, From People to Profit: How Loyal Employees and Customers Improve the Bottom Line. i Proceedings of QMOD 2002 Busan Conference.: The 5th International Conference on Quality Management and Organisational Development, Busan, Korea, 29-31 October 2002. s. 198-203, The 5th International Conference on Quality Management and Organisational Development, Busea, Korea, 29/10/2002.

From People to Profit: How Loyal Employees and Customers Improve the Bottom Line. / Grønholdt, Lars; Martensen, Anne.
Proceedings of QMOD 2002 Busan Conference.: The 5th International Conference on Quality Management and Organisational Development, Busan, Korea, 29-31 October 2002. 2002. s. 198-203.

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning

TY - GEN

T1 - From People to Profit

T2 - The 5th International Conference on Quality Management and Organisational Development

AU - Grønholdt, Lars

AU - Martensen, Anne

N1 - Conference code: 5

PY - 2002

Y1 - 2002

KW - Kundeloyalitet

KW - Medarbejderloyalitet

KW - Profitabilitet

M3 - Article in proceedings

SP - 198

EP - 203

BT - Proceedings of QMOD 2002 Busan Conference.

Y2 - 29 October 2002 through 31 October 2002

ER -