Abstract
This paper addresses the frequency and costs of local governmentcitizen communication in five channels (physical meetings, postal mails, phone calls, e-mail and online self service. Considered to be among the advanced countries with regards to supply of e-services, our analysis shows a surprisingly low use of transactions in the Danish local government. Also, our estimate is that email costs are higher than phone call costs and that there is substantial room for advancing our knowledge of the costs of e-services.
Originalsprog | Engelsk |
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Bogserie | Lecture Notes in Computer Science |
Vol/bind | 6866 |
Sider (fra-til) | 15-25 |
Antal sider | 10 |
ISSN | 0302-9743 |
DOI | |
Status | Udgivet - 2011 |
Begivenhed | EGOVIS 2011: International Conference on Electronic Government and the Information Systems Perspective - Toulouse, Frankrig Varighed: 29 aug. 2011 → 2 sep. 2011 Konferencens nummer: 2 http://www.dexa.org/node/43 |
Konference
Konference | EGOVIS 2011: International Conference on Electronic Government and the Information Systems Perspective |
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Nummer | 2 |
Land/Område | Frankrig |
By | Toulouse |
Periode | 29/08/2011 → 02/09/2011 |
Internetadresse |
Emneord
- Cost-benefit analysis
- online services
- channel management
- communication