Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox?

Lasse Berntzen, Marius Rohde Johannesen , Kim Normann Andersen

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Abstrakt

While adoption of new technologies and supply of online services
are in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal and
external end-users are only marginal addressed. Based on three vignettes from
Norway, this paper argues that the importance of cost overrun is overestimated
in the short run, while long-term benefits, as well as indirect benefits, are
underestimated in public sector it-projects. We present a set of propositions for
future government digitalization projects, bringing attention to the involvement
of internal and external users, and bringing focus to balancing short term and
long term direct and indirect costs.
OriginalsprogEngelsk
TitelElectronic Governance and Open Society : Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 
RedaktørerAndrei Chugunov, Igor Khodachek, Yuri Misnikov, Dmitrii Trutnev
Antal sider13
Udgivelses stedCham
ForlagSpringer
Publikationsdato2020
Sider194-206
ISBN (Trykt)9783030392956
ISBN (Elektronisk)9783030392963
DOI
StatusUdgivet - 2020
BegivenhedElectronic Governance and Open Society. EGOSE 2019: Challenges in Eurasia - St. Petersburg, Rusland
Varighed: 13 nov. 201914 nov. 2019
Konferencens nummer: 6
http://egov-conf.ifmo.ru/summing.html

Konference

KonferenceElectronic Governance and Open Society. EGOSE 2019
Nummer6
LandRusland
BySt. Petersburg
Periode13/11/201914/11/2019
Internetadresse
NavnCommunications in Computer and Information Science
Vol/bind1135

Emneord

  • eGovernment success
  • Citizen-centric
  • Digital transformation
  • Public sector
  • Cost-benefit

Citationsformater

Berntzen, L., Johannesen , M. R., & Andersen, K. N. (2020). Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox? I A. Chugunov, I. Khodachek, Y. Misnikov, & D. Trutnev (red.), Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019  (s. 194-206). Springer. Communications in Computer and Information Science, Bind. 1135 https://doi.org/10.1007/978-3-030-39296-3_15