Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox?

Lasse Berntzen; Marius Rohde Johannesen; Kim Normann Andersen

doi:10.1007/978-3-030-39296-3_15

Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox?

Lasse Berntzen, Marius Rohde Johannesen , Kim Normann Andersen

Institut for Digitalisering

Universitetet i Sørøst-Norge

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Abstract

While adoption of new technologies and supply of online services
are in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal and
external end-users are only marginal addressed. Based on three vignettes from
Norway, this paper argues that the importance of cost overrun is overestimated
in the short run, while long-term benefits, as well as indirect benefits, are
underestimated in public sector it-projects. We present a set of propositions for
future government digitalization projects, bringing attention to the involvement
of internal and external users, and bringing focus to balancing short term and
long term direct and indirect costs.

Originalsprog	Engelsk
Titel	Electronic Governance and Open Society : Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019
Redaktører	Andrei Chugunov, Igor Khodachek, Yuri Misnikov, Dmitrii Trutnev
Antal sider	13
Udgivelsessted	Cham
Forlag	Springer
Publikationsdato	2020
Sider	194-206
ISBN (Trykt)	9783030392956
ISBN (Elektronisk)	9783030392963
DOI	https://doi.org/10.1007/978-3-030-39296-3_15
Status	Udgivet - 2020
Begivenhed	Electronic Governance and Open Society. EGOSE 2019: Challenges in Eurasia - St. Petersburg, Rusland Varighed: 13 nov. 2019 → 14 nov. 2019 Konferencens nummer: 6 http://egov-conf.ifmo.ru/summing.html

Konference

Konference	Electronic Governance and Open Society. EGOSE 2019
Nummer	6
Land/Område	Rusland
By	St. Petersburg
Periode	13/11/2019 → 14/11/2019
Internetadresse	http://egov-conf.ifmo.ru/summing.html

Navn	Communications in Computer and Information Science
Vol/bind	1135

Emneord

eGovernment success
Citizen-centric
Digital transformation
Public sector
Cost-benefit

Adgang til dokumentet

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Citationsformater

Berntzen, L., Johannesen , M. R., & Andersen, K. N. (2020). Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox? I A. Chugunov, I. Khodachek, Y. Misnikov, & D. Trutnev (red.), Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 (s. 194-206). Springer. https://doi.org/10.1007/978-3-030-39296-3_15

Berntzen, Lasse ; Johannesen , Marius Rohde ; Andersen, Kim Normann. / Forward Value Creation and Digital Government : Solving the Cost-Benefit Paradox?. Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 . red. / Andrei Chugunov ; Igor Khodachek ; Yuri Misnikov ; Dmitrii Trutnev. Cham : Springer, 2020. s. 194-206 (Communications in Computer and Information Science, Bind 1135).

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title = "Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox?",

abstract = "While adoption of new technologies and supply of online servicesare in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal andexternal end-users are only marginal addressed. Based on three vignettes fromNorway, this paper argues that the importance of cost overrun is overestimatedin the short run, while long-term benefits, as well as indirect benefits, areunderestimated in public sector it-projects. We present a set of propositions forfuture government digitalization projects, bringing attention to the involvementof internal and external users, and bringing focus to balancing short term andlong term direct and indirect costs.",

keywords = "eGovernment success, Citizen-centric, Digital transformation, Public sector, Cost-benefit, eGovernment success, Citizen-centric, Digital transformation, Public sector, Cost-benefit",

author = "Lasse Berntzen and Johannesen, {Marius Rohde} and Andersen, {Kim Normann}",

year = "2020",

doi = "10.1007/978-3-030-39296-3_15",

language = "English",

isbn = "9783030392956",

series = "Communications in Computer and Information Science",

publisher = "Springer",

pages = "194--206",

editor = "Andrei Chugunov and Igor Khodachek and Yuri Misnikov and Dmitrii Trutnev",

booktitle = "Electronic Governance and Open Society",

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Berntzen, L, Johannesen , MR & Andersen, KN 2020, Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox? i A Chugunov, I Khodachek, Y Misnikov & D Trutnev (red), Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 . Springer, Cham, Communications in Computer and Information Science, bind 1135, s. 194-206, Electronic Governance and Open Society. EGOSE 2019, St. Petersburg, Rusland, 13/11/2019. https://doi.org/10.1007/978-3-030-39296-3_15

Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox? / Berntzen, Lasse; Johannesen , Marius Rohde; Andersen, Kim Normann.
Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 . red. / Andrei Chugunov; Igor Khodachek; Yuri Misnikov; Dmitrii Trutnev. Cham: Springer, 2020. s. 194-206 (Communications in Computer and Information Science, Bind 1135).

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

TY - GEN

T1 - Forward Value Creation and Digital Government

T2 - Electronic Governance and Open Society. EGOSE 2019

AU - Berntzen, Lasse

AU - Johannesen , Marius Rohde

AU - Andersen, Kim Normann

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PY - 2020

Y1 - 2020

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AB - While adoption of new technologies and supply of online servicesare in focus of measuring uptake of online services in maturity models, measurement of direct and indirect outcome and value creation for the internal andexternal end-users are only marginal addressed. Based on three vignettes fromNorway, this paper argues that the importance of cost overrun is overestimatedin the short run, while long-term benefits, as well as indirect benefits, areunderestimated in public sector it-projects. We present a set of propositions forfuture government digitalization projects, bringing attention to the involvementof internal and external users, and bringing focus to balancing short term andlong term direct and indirect costs.

KW - eGovernment success

KW - Citizen-centric

KW - Digital transformation

KW - Public sector

KW - Cost-benefit

KW - eGovernment success

KW - Citizen-centric

KW - Digital transformation

KW - Public sector

KW - Cost-benefit

U2 - 10.1007/978-3-030-39296-3_15

DO - 10.1007/978-3-030-39296-3_15

M3 - Article in proceedings

SN - 9783030392956

T3 - Communications in Computer and Information Science

SP - 194

EP - 206

BT - Electronic Governance and Open Society

A2 - Chugunov, Andrei

A2 - Khodachek, Igor

A2 - Misnikov, Yuri

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PB - Springer

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Y2 - 13 November 2019 through 14 November 2019

ER -

Berntzen L, Johannesen MR, Andersen KN. Forward Value Creation and Digital Government: Solving the Cost-Benefit Paradox? I Chugunov A, Khodachek I, Misnikov Y, Trutnev D, red., Electronic Governance and Open Society: Challenges in Eurasia 6th International Conference: Proceedings of the EGOSE 2019 St. Petersburg, Russia, November 13–14, 2019 . Cham: Springer. 2020. s. 194-206. (Communications in Computer and Information Science, Bind 1135). doi: 10.1007/978-3-030-39296-3_15