Fairness in Algorithmic Management: How Practices Promote Fairness and Redress Unfairness on Digital Labor Platforms

Laura Schulze, Manuel Trenz, Zhao Cai, Chee-Wee Tan

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Abstract

Algorithmic management (AM) is employed on digital labor platforms (DLPs) to efficiently manage interactions between workers and clients. However, AM comes with ethical challenges, such as unfairness. Identifying best practices that counter these challenges promises to deliver actionable solutions. Therefore, we identify AM practices that workers deem particularly fair. We conduct seven online focus groups with a diverse set of platform workers and analyze the data through an organizational justice lens. Our findings reveal that AM practices can promote fairness by providing information, empowering workers, or autonomously executing tasks in their interest. Alternatively, in the case unfairness occurred, AM practices can redress unfairness. These practices include delegating dispute resolution to the involved actors, investigating evidence, and autonomously determining restorative consequences. Our findings have theoretical implications for fairness in algorithms, AM, and organizational justice literature. They might also be adopted in practice to improve workers’ conditions on DLPs.
OriginalsprogEngelsk
TitelProceedings of the 56th Hawaii International Conference on System Sciences
RedaktørerTung X. Bui
Antal sider10
UdgivelsesstedHonolulu
ForlagHawaii International Conference on System Sciences (HICSS)
Publikationsdato2023
Sider196-205
ISBN (Elektronisk)9780998133164
DOI
StatusUdgivet - 2023
BegivenhedThe 56th Hawaii International Conference on System Sciences. HICSS 2023 - Lahaina, USA
Varighed: 3 jan. 20236 jan. 2023
Konferencens nummer: 56
https://hicss.hawaii.edu/

Konference

KonferenceThe 56th Hawaii International Conference on System Sciences. HICSS 2023
Nummer56
Land/OmrådeUSA
ByLahaina
Periode03/01/202306/01/2023
Internetadresse
NavnProceedings of the Annual Hawaii International Conference on System Sciences
ISSN1060-3425

Emneord

  • Algorithmic management
  • Fairness
  • Organizational justice
  • Digital labor platforms

Citationsformater