Extending Impact Analysis in Government Social Media Research: Five Illustrative Cases

Rony Medaglia, Lei Zheng

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Abstrakt

The use of social media by governments is a complex phenomenon that touches upon multiple dimensions, and that involves a wide array of relationships between these dimensions. Existing empirical research on government social media, however, is still mostly focusing on describing isolated aspects of this phenomenon, and falls short of investigating the impacts that these dimensions have on each other. Drawing on a revised framework for classifying existing social media research foci in the categories of management, context, user behavior, user characteristics, platform properties, and effects, we present five empirical cases to illustrate impacts between dimensions of government social media. The empirical findings from the cases extend impact analysis beyond the existing foci, and enable us to propose a research agenda for future research on impacts in government social media.
OriginalsprogEngelsk
Titel18th Annual International Conference on Digital Government Research. DG.O 2017
RedaktørerCharles C. Hinnant, Adegboyega Ojo
Antal sider11
UdgivelsesstedNew York
ForlagAssociation for Computing Machinery
Publikationsdato2017
Sider202-212
ISBN (Trykt)9781450353175
DOI
StatusUdgivet - 2017
Begivenhed18th Annual International Conference on Digital Government Research: Innovations and Transformations in Government - City University of New York , New York , USA
Varighed: 7 jun. 20179 jun. 2017
Konferencens nummer: 18
http://dgo2017.dgsociety.org/

Konference

Konference18th Annual International Conference on Digital Government Research
Nummer18
LokationCity University of New York
LandUSA
ByNew York
Periode07/06/201709/06/2017
Internetadresse

Emneord

  • Social media
  • Government
  • Impact analysis
  • Case study
  • Literature review

Citationsformater