Exploring the Multiple Management Controls in Productivity Management: Evidence from a Manufacturing Firm

The present paper aims to explore the management control systems (MCS) designed to help improve productivity in organizations. Literature has largely neglected the multiple character of such productivity controls and their interdependencies. The presented research adds to operations management research by showing how multiple MCS interrelate to affect the ability to improve productivity. This study is based on empirical data gathered from employees at different management levels at a manufacturing facility of a global automotive supplier. This study underlines, that productivity improvement is a complex endeavour and multiple types of MCS are involved with different roles.