Exploring Processes for Customer Value Insights, Supply Chain Learning and Innovation: An International Study

Daniel J. Flint, Everth Larsson, Britta Gammelgaard

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Abstrakt

This paper reports results from a study designed to assess the extent to which firms across industries and several countries lay the groundwork for and use customer value insight, supply chain learning, and innovation processes. The cross‐sectional study serves as an exploration of the theoretical relationships among these activities and their impact on perceptions of organizational performance. Through an international survey study drawing on samples from the U.S., Sweden and Denmark, the authors find support for the notions that supply chain learning and innovation processes are driven by processes aimed at studying changes in customer value and contribute to perceptions of superior organizational performance. These findings have significant implications for logistics and supply chain management.
OriginalsprogEngelsk
TidsskriftJournal of Business Logistics
Vol/bind29
Udgave nummer1
Sider (fra-til)257-281
Antal sider25
ISSN0735-3766
DOI
StatusUdgivet - 2008

Emneord

  • Supply chain management
  • Logistik
  • Virksomhedens omverden

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