Examining the Determinants of Mobile Location-based Services' Continuance

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    Resumé

    The continuance of use is an important topic of IS research. However, in the past, many researchers have focused on adoption rather than IS continuance. Studying continuance is of equal importance, because if use does not persist, this may limit the revenues of the provider. This is particularly true for consumer-oriented services, which rely on advertising, or subscription-based revenue models. In this paper, we investigate the determinants of location-based services (LBS) continuance as a relevant case study for the examination of IS continuance generally. A research model is developed and empirically tested through a survey of a representative sample in Germany. The proposed model builds on and extends the Limayem et al. model of IS continuance. Our analysis highlights the importance of habit and emotion in LBS continuance. The results indicate that habit has a stronger predictive power than continuance intentions for LBS continuance and that emotions are an important driverfor user satisfaction with LBS.
    OriginalsprogEngelsk
    TitelProceedings of the International Conference on Information Systems : ICIS 2011
    RedaktørerDennis F. Galletta, Ting-Peng Liang
    Antal sider18
    Udgivelses stedAtlanta, GA
    ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
    Publikationsdato2011
    Sider1253-1269
    KapitelPaper 13
    ISBN (Elektronisk)9780615559070
    StatusUdgivet - 2011
    BegivenhedThe 32nd International Conference on Information Systems. ICIS 2011 - Shanghai, Kina
    Varighed: 4 dec. 20117 dec. 2011
    Konferencens nummer: 32
    http://icis2011.aisnet.org/

    Konference

    KonferenceThe 32nd International Conference on Information Systems. ICIS 2011
    Nummer32
    LandKina
    By Shanghai
    Periode04/12/201107/12/2011
    Internetadresse

    Emneord

    • Post-adoption
    • IS continuance
    • Habit
    • Emotions
    • Location-based services

    Citer dette

    Lehrer, C., Constantiou, I., & Hess, T. (2011). Examining the Determinants of Mobile Location-based Services' Continuance. I D. F. Galletta, & T-P. Liang (red.), Proceedings of the International Conference on Information Systems: ICIS 2011 (s. 1253-1269). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL).
    Lehrer, Christiane ; Constantiou, Ioanna ; Hess, Thomas. / Examining the Determinants of Mobile Location-based Services' Continuance. Proceedings of the International Conference on Information Systems: ICIS 2011. red. / Dennis F. Galletta ; Ting-Peng Liang. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2011. s. 1253-1269
    @inproceedings{4c3183141fed4c4cac86e7b17c5cf5f7,
    title = "Examining the Determinants of Mobile Location-based Services' Continuance",
    abstract = "The continuance of use is an important topic of IS research. However, in the past, many researchers have focused on adoption rather than IS continuance. Studying continuance is of equal importance, because if use does not persist, this may limit the revenues of the provider. This is particularly true for consumer-oriented services, which rely on advertising, or subscription-based revenue models. In this paper, we investigate the determinants of location-based services (LBS) continuance as a relevant case study for the examination of IS continuance generally. A research model is developed and empirically tested through a survey of a representative sample in Germany. The proposed model builds on and extends the Limayem et al. model of IS continuance. Our analysis highlights the importance of habit and emotion in LBS continuance. The results indicate that habit has a stronger predictive power than continuance intentions for LBS continuance and that emotions are an important driver for user satisfaction with LBS.",
    keywords = "Post-adoption, IS continuance, Habit, Emotions, Location-based services, Post-adoption, IS continuance, Habit, Emotions, Location-based services",
    author = "Christiane Lehrer and Ioanna Constantiou and Thomas Hess",
    year = "2011",
    language = "English",
    pages = "1253--1269",
    editor = "Galletta, {Dennis F.} and Ting-Peng Liang",
    booktitle = "Proceedings of the International Conference on Information Systems",
    publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

    }

    Lehrer, C, Constantiou, I & Hess, T 2011, Examining the Determinants of Mobile Location-based Services' Continuance. i DF Galletta & T-P Liang (red), Proceedings of the International Conference on Information Systems: ICIS 2011. Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, s. 1253-1269, The 32nd International Conference on Information Systems. ICIS 2011, Shanghai, Kina, 04/12/2011.

    Examining the Determinants of Mobile Location-based Services' Continuance. / Lehrer, Christiane ; Constantiou, Ioanna; Hess, Thomas.

    Proceedings of the International Conference on Information Systems: ICIS 2011. red. / Dennis F. Galletta; Ting-Peng Liang. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2011. s. 1253-1269.

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    TY - GEN

    T1 - Examining the Determinants of Mobile Location-based Services' Continuance

    AU - Lehrer, Christiane

    AU - Constantiou, Ioanna

    AU - Hess, Thomas

    PY - 2011

    Y1 - 2011

    N2 - The continuance of use is an important topic of IS research. However, in the past, many researchers have focused on adoption rather than IS continuance. Studying continuance is of equal importance, because if use does not persist, this may limit the revenues of the provider. This is particularly true for consumer-oriented services, which rely on advertising, or subscription-based revenue models. In this paper, we investigate the determinants of location-based services (LBS) continuance as a relevant case study for the examination of IS continuance generally. A research model is developed and empirically tested through a survey of a representative sample in Germany. The proposed model builds on and extends the Limayem et al. model of IS continuance. Our analysis highlights the importance of habit and emotion in LBS continuance. The results indicate that habit has a stronger predictive power than continuance intentions for LBS continuance and that emotions are an important driver for user satisfaction with LBS.

    AB - The continuance of use is an important topic of IS research. However, in the past, many researchers have focused on adoption rather than IS continuance. Studying continuance is of equal importance, because if use does not persist, this may limit the revenues of the provider. This is particularly true for consumer-oriented services, which rely on advertising, or subscription-based revenue models. In this paper, we investigate the determinants of location-based services (LBS) continuance as a relevant case study for the examination of IS continuance generally. A research model is developed and empirically tested through a survey of a representative sample in Germany. The proposed model builds on and extends the Limayem et al. model of IS continuance. Our analysis highlights the importance of habit and emotion in LBS continuance. The results indicate that habit has a stronger predictive power than continuance intentions for LBS continuance and that emotions are an important driver for user satisfaction with LBS.

    KW - Post-adoption

    KW - IS continuance

    KW - Habit

    KW - Emotions

    KW - Location-based services

    KW - Post-adoption

    KW - IS continuance

    KW - Habit

    KW - Emotions

    KW - Location-based services

    M3 - Article in proceedings

    SP - 1253

    EP - 1269

    BT - Proceedings of the International Conference on Information Systems

    A2 - Galletta, Dennis F.

    A2 - Liang, Ting-Peng

    PB - Association for Information Systems. AIS Electronic Library (AISeL)

    CY - Atlanta, GA

    ER -

    Lehrer C, Constantiou I, Hess T. Examining the Determinants of Mobile Location-based Services' Continuance. I Galletta DF, Liang T-P, red., Proceedings of the International Conference on Information Systems: ICIS 2011. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2011. s. 1253-1269