Examining the Determinants of Mobile Location-based Services' Continuance

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    The continuance of use is an important topic of IS research. However, in the past, many researchers have focused on adoption rather than IS continuance. Studying continuance is of equal importance, because if use does not persist, this may limit the revenues of the provider. This is particularly true for consumer-oriented services, which rely on advertising, or subscription-based revenue models. In this paper, we investigate the determinants of location-based services (LBS) continuance as a relevant case study for the examination of IS continuance generally. A research model is developed and empirically tested through a survey of a representative sample in Germany. The proposed model builds on and extends the Limayem et al. model of IS continuance. Our analysis highlights the importance of habit and emotion in LBS continuance. The results indicate that habit has a stronger predictive power than continuance intentions for LBS continuance and that emotions are an important driverfor user satisfaction with LBS.
    TitelProceedings of the International Conference on Information Systems : ICIS 2011
    RedaktørerDennis F. Galletta, Ting-Peng Liang
    Antal sider18
    UdgivelsesstedAtlanta, GA
    ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
    KapitelPaper 13
    ISBN (Elektronisk)9780615559070
    StatusUdgivet - 2011
    BegivenhedThe 32nd International Conference on Information Systems. ICIS 2011 - Shanghai, Kina
    Varighed: 4 dec. 20117 dec. 2011
    Konferencens nummer: 32


    KonferenceThe 32nd International Conference on Information Systems. ICIS 2011
    By Shanghai


    • Post-adoption
    • IS continuance
    • Habit
    • Emotions
    • Location-based services