Evaluating the Collaborative Critique Method

Tamara  Babaian; Wendy  Lucas; Mari-Klara Stein

doi:10.1145/2207676.2208366

Evaluating the Collaborative Critique Method

Tamara Babaian, Wendy Lucas , Mari-Klara Stein

Bentley University

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Abstract

We introduce a new usability walkthrough method called Collaborative Critique (CC), which is inspired by the human-computer collaboration paradigm of system-user interaction. This method applies a “collaboration lens” to assessing the system’s behavior and its impact on the user’s efforts in the context of the task being performed. We present findings from a laboratory evaluation of the CC method with usability practitioners, in which the results of the CC walkthrough were compared to a benchmark set of problems collected via user testing with two experimental Enterprise Resource Planning (ERP) system tasks.The development of this new usability evaluation method was driven by the need for an approach that assesses the adequacy of the system’s support for reducing the user’s cognitive and physical effort in the context of the interaction.

Originalsprog	Engelsk
Titel	CHI '12. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Redaktører	Joseph A. Konstan , Ed H. Chi , Kristina Höök
Udgivelsessted	New York
Forlag	Association for Computing Machinery
Publikationsdato	2013
Sider	2137-2164
ISBN (Trykt)	9781450310154
DOI	https://doi.org/10.1145/2207676.2208366
Status	Udgivet - 2013
Udgivet eksternt	Ja
Begivenhed	The ACM Conference on Human Factors in Computing Systems. CHI 2012 - Austin, TX, USA Varighed: 5 maj 2012 → 10 maj 2012 Konferencens nummer: 30 http://chi2012.acm.org/

Konference

Konference	The ACM Conference on Human Factors in Computing Systems. CHI 2012
Nummer	30
Land/Område	USA
By	Austin, TX
Periode	05/05/2012 → 10/05/2012
Internetadresse	http://chi2012.acm.org/

Emneord

Usability inspection methods
Human-computer collaboration
Complex systems
ERP

Adgang til dokumentet

10.1145/2207676.2208366

http://esc-web.lib.cbs.dk/login?url=http://dl.acm.org/citation.cfm?id=2208366

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Citationsformater

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title = "Evaluating the Collaborative Critique Method",

abstract = "We introduce a new usability walkthrough method called Collaborative Critique (CC), which is inspired by the human-computer collaboration paradigm of system-user interaction. This method applies a “collaboration lens” to assessing the system{\textquoteright}s behavior and its impact on the user{\textquoteright}s efforts in the context of the task being performed. We present findings from a laboratory evaluation of the CC method with usability practitioners, in which the results of the CC walkthrough were compared to a benchmark set of problems collected via user testing with two experimental Enterprise Resource Planning (ERP) system tasks.The development of this new usability evaluation method was driven by the need for an approach that assesses the adequacy of the system{\textquoteright}s support for reducing the user{\textquoteright}s cognitive and physical effort in the context of the interaction.",

keywords = "Usability inspection methods, Human-computer collaboration, Complex systems, ERP",

author = "Tamara Babaian and Wendy Lucas and Mari-Klara Stein",

year = "2013",

doi = "10.1145/2207676.2208366",

language = "English",

isbn = "9781450310154",

pages = "2137--2164",

editor = "{Konstan }, { Joseph A. } and {Chi }, {Ed H. } and Kristina H{\"o}{\"o}k",

booktitle = "CHI '12. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems",

publisher = "Association for Computing Machinery",

address = "United States",

note = "The ACM Conference on Human Factors in Computing Systems. CHI 2012 ; Conference date: 05-05-2012 Through 10-05-2012",

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Babaian, T, Lucas , W & Stein, M-K 2013, Evaluating the Collaborative Critique Method. i JA Konstan , EH Chi & K Höök (red), CHI '12. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems . Association for Computing Machinery, New York, s. 2137-2164, The ACM Conference on Human Factors in Computing Systems. CHI 2012, Austin, TX, USA, 05/05/2012. https://doi.org/10.1145/2207676.2208366

Evaluating the Collaborative Critique Method. / Babaian, Tamara ; Lucas , Wendy ; Stein, Mari-Klara.
CHI '12. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems . red. / Joseph A. Konstan ; Ed H. Chi ; Kristina Höök. New York: Association for Computing Machinery, 2013. s. 2137-2164.

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

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N2 - We introduce a new usability walkthrough method called Collaborative Critique (CC), which is inspired by the human-computer collaboration paradigm of system-user interaction. This method applies a “collaboration lens” to assessing the system’s behavior and its impact on the user’s efforts in the context of the task being performed. We present findings from a laboratory evaluation of the CC method with usability practitioners, in which the results of the CC walkthrough were compared to a benchmark set of problems collected via user testing with two experimental Enterprise Resource Planning (ERP) system tasks.The development of this new usability evaluation method was driven by the need for an approach that assesses the adequacy of the system’s support for reducing the user’s cognitive and physical effort in the context of the interaction.

AB - We introduce a new usability walkthrough method called Collaborative Critique (CC), which is inspired by the human-computer collaboration paradigm of system-user interaction. This method applies a “collaboration lens” to assessing the system’s behavior and its impact on the user’s efforts in the context of the task being performed. We present findings from a laboratory evaluation of the CC method with usability practitioners, in which the results of the CC walkthrough were compared to a benchmark set of problems collected via user testing with two experimental Enterprise Resource Planning (ERP) system tasks.The development of this new usability evaluation method was driven by the need for an approach that assesses the adequacy of the system’s support for reducing the user’s cognitive and physical effort in the context of the interaction.

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