Entrepreneurship in Last-mile Delivery: The Case of Burd Delivery

The continued strong growth in e-commerce has prompted large delivery companies such as DHL or PostNord to adapt their last-mile delivery processes. These logistics providers usually have large infrastructures such as warehouses and terminals in place that cater more to the efficient handling of packages. While this drives down the per-unit costs of delivering packages, this very infrastructure set-up challenges these companies from offering high speed in their deliveries. Customer preferences, however, have moved towards ever-faster speeds in delivery, a speed that is only possible with superb technology set-up to optimize routing and secure customization through extended service concept beyond time and place of delivery. Burd Delivery is one of the new start-ups that have seen a business opportunity in the last-delivery market. We have talked to them.