Enterprise Social Media at Work: Weaving the Social Fabric of Collaboration

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    Abstrakt

    The introduction of IT-enabled collaborative tools such as Enterprise Social Media (ESM) has brought new forms of organizational collaboration to the forefront. We introduce social fabric as a theoretical frame to reveal how ESM can become part-and-parcel of the social environment in which organizational members interact and collaborate. Drawing on Bruno Latour’s cartography of controversies, we present novel empirical insights from a case study of the ESM platform Yammer in an IT consultancy company. Our analysis uncovers four threads of the social fabric: ‘public-private context’, ‘social-professional content’, ‘praise-reprimands giving ratio’ and ‘noise-news perception' that characterize the interactions between the organizational members and how collaboration is woven on the respective ESM platform. The findings show that delineating the emerging threads of the social fabric can help tracing the progress of different collaborative initiatives on ESM platforms and anticipating their success.
    OriginalsprogEngelsk
    TitelProceedings of the 35th International Conference on Information Systems. ICIS 2014
    RedaktørerElena Karahanna, Ananth Srinivasan, Bernard Tan
    Antal sider19
    Udgivelses stedAtlanta, GA
    ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
    Publikationsdato2014
    StatusUdgivet - 2014
    BegivenhedThe 35th International Conference on Information Systems. ICIS 2014: Building a Better World through Information Systems - The University of Auckland Business School, Auckland, New Zealand
    Varighed: 14 dec. 201417 dec. 2014
    Konferencens nummer: 35
    http://icis2014.aisnet.org/

    Konference

    KonferenceThe 35th International Conference on Information Systems. ICIS 2014
    Nummer35
    LokationThe University of Auckland Business School
    LandNew Zealand
    ByAuckland
    Periode14/12/201417/12/2014
    Internetadresse
    NavnProceedings of the International Conference on Information Systems
    ISSN0000-0033

    Emneord

    • Enterprise social media
    • Social fabric
    • Collaboration
    • Latour’s Cartography of Controversies

    Citationsformater

    Dyrby, S., Jensen, T. B., & Avital, M. (2014). Enterprise Social Media at Work: Weaving the Social Fabric of Collaboration. I E. Karahanna, A. Srinivasan, & B. Tan (red.), Proceedings of the 35th International Conference on Information Systems. ICIS 2014 Association for Information Systems. AIS Electronic Library (AISeL). Proceedings of the International Conference on Information Systems http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1249&context=icis2014