Recent advances within the dynamic capabilities view emphasize the “sensing” of employees as an important part of the micro-foundations of dynamic capabilities: By putting in place organizational processes that mobilize and exploit information gathered by individual employees from their operating environment, firms can update insights about performance outcomes and improve strategic decision-making. We test empirically the extent to which firms can ascertain performance outcomes by drawing on employee knowledge. Our empirical setting is the Scandinavian hospitality sector with respondents among frontline service employees. Using a time series approach, we show that employee respondents (collectively) assess medium-term organizational performance better than management and the financial models available to them.
|Status||Udgivet - 2012|
|Begivenhed||The 7th International Conference of the Iberoamerican Academy of Management. 2011 : Management in Iberoamerican Countries: Cultural Perspective - ESAN University, Lima, Peru|
Varighed: 5 dec. 2011 → 7 dec. 2011
Konferencens nummer: 7
|Konference||The 7th International Conference of the Iberoamerican Academy of Management. 2011|
|Periode||05/12/2011 → 07/12/2011|
- Dynamic capabilities
- Strategy making
Hallin, C. A., Andersen, T. J., Foss, N. J., & Tveterås, S. (2012). Employee Sensing: A New Approach to Strategic Control. Afhandling præsenteret på The 7th International Conference of the Iberoamerican Academy of Management. 2011 , Lima, Peru.