Employee Sensing: A New Approach to Strategic Control

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    Abstrakt

    Recent advances within the dynamic capabilities view emphasize the “sensing” of employees as an important part of the micro-foundations of dynamic capabilities: By putting in place organizational processes that mobilize and exploit information gathered by individual employees from their operating environment, firms can update insights about performance outcomes and improve strategic decision-making. We test empirically the extent to which firms can ascertain performance outcomes by drawing on employee knowledge. Our empirical setting is the Scandinavian hospitality sector with respondents among frontline service employees. Using a time series approach, we show that employee respondents (collectively) assess medium-term organizational performance better than management and the financial models available to them.
    OriginalsprogEngelsk
    Publikationsdato2012
    Antal sider41
    StatusUdgivet - 2012
    BegivenhedThe 7th International Conference of the Iberoamerican Academy of Management. 2011 : Management in Iberoamerican Countries: Cultural Perspective - ESAN University, Lima, Peru
    Varighed: 5 dec. 20117 dec. 2011
    Konferencens nummer: 7
    http://www.iamperu.org/

    Konference

    KonferenceThe 7th International Conference of the Iberoamerican Academy of Management. 2011
    Nummer7
    LokationESAN University
    LandPeru
    ByLima
    Periode05/12/201107/12/2011
    Internetadresse

    Emneord

    • Dynamic capabilities
    • Prediction
    • Sensing
    • Strategy making

    Citationsformater

    Hallin, C. A., Andersen, T. J., Foss, N. J., & Tveterås, S. (2012). Employee Sensing: A New Approach to Strategic Control. Afhandling præsenteret på The 7th International Conference of the Iberoamerican Academy of Management. 2011 , Lima, Peru.