Do Customer Perceptions of Corporate Services Brand Ethicality Improve Brand Equity?

Considering the Roles of Brand Heritage, Brand Image, and Recognition Benefits

Oriol Iglesias, Stefan Markovic, Jatinder Jit Singh, Vicenta Sierra

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

In order to be competitive in an era of ethical consumerism, brands are facing an ever-increasing pressure to integrate ethical values into their identities and to display their ethical commitment at a corporate level. Nevertheless, studies that relate business ethics to corporate brands are either theoretical or have predominantly been developed empirically in goods contexts. This is surprising, because corporate brands are more relevant in services settings, given the nature of services (i.e., intangible, heterogeneous, inseparable and perishable), and the fact that services settings comprise a greater number of customer–brand interactions and touch points than goods contexts. Accordingly, the purpose of this article is to empirically examine the effects of customer perceived ethicality of corporate brands that operate in the services sector. Based on data collected for eight service categories using a panel of 2179 customers, the hypothesized structural model is tested using path analysis. The generalizability theory is applied to test for measurement equivalence between these categories. The results of the hypothesized model show that, in addition to a direct impact, customer perceived ethicality has a positive and indirect impact on brand equity, through the mediators of recognition benefits and brand image. Moreover, brand heritage negatively influences the impact of customer perceived ethicality on brand image. The main implication is that managers need to be aware of the need to reinforce brand image and recognition benefits, as this can facilitate the translation of customer perceived ethicality into brand equity.
OriginalsprogEngelsk
TidsskriftJournal of Business Ethics
Vol/bind154
Udgave nummer2
Sider (fra-til)441-459
Antal sider19
ISSN0167-4544
DOI
StatusUdgivet - jan. 2019

Bibliografisk note

Published online: 07 February 2017

Emneord

  • Brand equity
  • Brand image
  • Common method variance
  • Customer perceived ethicality
  • Corporate services brand
  • Generalizability theory

Citer dette

@article{28dcc6eb81a647ebbc0fdf35fd50f366,
title = "Do Customer Perceptions of Corporate Services Brand Ethicality Improve Brand Equity?: Considering the Roles of Brand Heritage, Brand Image, and Recognition Benefits",
abstract = "In order to be competitive in an era of ethical consumerism, brands are facing an ever-increasing pressure to integrate ethical values into their identities and to display their ethical commitment at a corporate level. Nevertheless, studies that relate business ethics to corporate brands are either theoretical or have predominantly been developed empirically in goods contexts. This is surprising, because corporate brands are more relevant in services settings, given the nature of services (i.e., intangible, heterogeneous, inseparable and perishable), and the fact that services settings comprise a greater number of customer–brand interactions and touch points than goods contexts. Accordingly, the purpose of this article is to empirically examine the effects of customer perceived ethicality of corporate brands that operate in the services sector. Based on data collected for eight service categories using a panel of 2179 customers, the hypothesized structural model is tested using path analysis. The generalizability theory is applied to test for measurement equivalence between these categories. The results of the hypothesized model show that, in addition to a direct impact, customer perceived ethicality has a positive and indirect impact on brand equity, through the mediators of recognition benefits and brand image. Moreover, brand heritage negatively influences the impact of customer perceived ethicality on brand image. The main implication is that managers need to be aware of the need to reinforce brand image and recognition benefits, as this can facilitate the translation of customer perceived ethicality into brand equity.",
keywords = "Brand equity, Brand image, Common method variance, Customer perceived ethicality, Corporate services brand, Generalizability theory, Brand equity, Brand image, Common method variance, Customer perceived ethicality, Corporate services brand",
author = "Oriol Iglesias and Stefan Markovic and Singh, {Jatinder Jit} and Vicenta Sierra",
note = "Published online: 07 February 2017",
year = "2019",
month = "1",
doi = "10.1007/s10551-017-3455-0",
language = "English",
volume = "154",
pages = "441--459",
journal = "Journal of Business Ethics",
issn = "0167-4544",
publisher = "Springer",
number = "2",

}

Do Customer Perceptions of Corporate Services Brand Ethicality Improve Brand Equity? Considering the Roles of Brand Heritage, Brand Image, and Recognition Benefits. / Iglesias, Oriol; Markovic, Stefan ; Singh, Jatinder Jit; Sierra, Vicenta.

I: Journal of Business Ethics, Bind 154, Nr. 2, 01.2019, s. 441-459.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

T1 - Do Customer Perceptions of Corporate Services Brand Ethicality Improve Brand Equity?

T2 - Considering the Roles of Brand Heritage, Brand Image, and Recognition Benefits

AU - Iglesias, Oriol

AU - Markovic, Stefan

AU - Singh, Jatinder Jit

AU - Sierra, Vicenta

N1 - Published online: 07 February 2017

PY - 2019/1

Y1 - 2019/1

N2 - In order to be competitive in an era of ethical consumerism, brands are facing an ever-increasing pressure to integrate ethical values into their identities and to display their ethical commitment at a corporate level. Nevertheless, studies that relate business ethics to corporate brands are either theoretical or have predominantly been developed empirically in goods contexts. This is surprising, because corporate brands are more relevant in services settings, given the nature of services (i.e., intangible, heterogeneous, inseparable and perishable), and the fact that services settings comprise a greater number of customer–brand interactions and touch points than goods contexts. Accordingly, the purpose of this article is to empirically examine the effects of customer perceived ethicality of corporate brands that operate in the services sector. Based on data collected for eight service categories using a panel of 2179 customers, the hypothesized structural model is tested using path analysis. The generalizability theory is applied to test for measurement equivalence between these categories. The results of the hypothesized model show that, in addition to a direct impact, customer perceived ethicality has a positive and indirect impact on brand equity, through the mediators of recognition benefits and brand image. Moreover, brand heritage negatively influences the impact of customer perceived ethicality on brand image. The main implication is that managers need to be aware of the need to reinforce brand image and recognition benefits, as this can facilitate the translation of customer perceived ethicality into brand equity.

AB - In order to be competitive in an era of ethical consumerism, brands are facing an ever-increasing pressure to integrate ethical values into their identities and to display their ethical commitment at a corporate level. Nevertheless, studies that relate business ethics to corporate brands are either theoretical or have predominantly been developed empirically in goods contexts. This is surprising, because corporate brands are more relevant in services settings, given the nature of services (i.e., intangible, heterogeneous, inseparable and perishable), and the fact that services settings comprise a greater number of customer–brand interactions and touch points than goods contexts. Accordingly, the purpose of this article is to empirically examine the effects of customer perceived ethicality of corporate brands that operate in the services sector. Based on data collected for eight service categories using a panel of 2179 customers, the hypothesized structural model is tested using path analysis. The generalizability theory is applied to test for measurement equivalence between these categories. The results of the hypothesized model show that, in addition to a direct impact, customer perceived ethicality has a positive and indirect impact on brand equity, through the mediators of recognition benefits and brand image. Moreover, brand heritage negatively influences the impact of customer perceived ethicality on brand image. The main implication is that managers need to be aware of the need to reinforce brand image and recognition benefits, as this can facilitate the translation of customer perceived ethicality into brand equity.

KW - Brand equity

KW - Brand image

KW - Common method variance

KW - Customer perceived ethicality

KW - Corporate services brand

KW - Generalizability theory

KW - Brand equity

KW - Brand image

KW - Common method variance

KW - Customer perceived ethicality

KW - Corporate services brand

UR - https://sfx-45cbs.hosted.exlibrisgroup.com/45cbs?url_ver=Z39.88-2004&url_ctx_fmt=info:ofi/fmt:kev:mtx:ctx&ctx_enc=info:ofi/enc:UTF-8&ctx_ver=Z39.88-2004&rfr_id=info:sid/sfxit.com:azlist&sfx.ignore_date_threshold=1&rft.object_id=954921376712&rft.object_portfolio_id=&svc.holdings=yes&svc.fulltext=yes

U2 - 10.1007/s10551-017-3455-0

DO - 10.1007/s10551-017-3455-0

M3 - Journal article

VL - 154

SP - 441

EP - 459

JO - Journal of Business Ethics

JF - Journal of Business Ethics

SN - 0167-4544

IS - 2

ER -