Designing Judgement Styles: Exploring the Effect of Review Curation Influences Consumer Decision Making

Albert Fei Liu

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Abstrakt

The role played by Online Customer Reviews (OCRs) in consumers’ decision making decisions is increasingly prominent. Compelled by the paucity of understanding regarding how OCRs assist consumers’ decision making process, this study investigates how OCRs and the emerging OCR curation features facilitate consumers’ judgement styles in the light of the model of dual-system cognition function. This study postulates that the information cues available in numerical rating and opinionated review are conducive to intuitive and deliberate judgements respectively. Furthermore, OCR curation features can help to enhance judgements in response to OCRs through manipulating cue accessibility. Lastly, different judgement modes are expected to entail distinct decisional outcomes in terms of performance and justifiability. To empirically validate the proposed hypotheses, this study proposes a plan for conducting a subsequent experiment on a customdeveloped online restaurant review site.
OriginalsprogEngelsk
TitelPACIS 2017 Proceedings
RedaktørerRose Alinda, Pan Shan Ling, Shamshul Bahri, Patrick Finnegan, Choon Ling Sia
Antal sider7
UdgivelsesstedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
Publikationsdato2017
Artikelnummer278
StatusUdgivet - 2017
BegivenhedThe 21st Pacific Asia Conference on Information Systems. PACIS 2017 - Meritus Pelangi Beach Resort & Spa, Langkawi, Malaysia
Varighed: 16 jul. 201720 jul. 2017
Konferencens nummer: 21
http://pacis2017.my-ais.org/

Konference

KonferenceThe 21st Pacific Asia Conference on Information Systems. PACIS 2017
Nummer21
LokationMeritus Pelangi Beach Resort & Spa
Land/OmrådeMalaysia
ByLangkawi
Periode16/07/201720/07/2017
SponsorAssociation for Information Systems
Internetadresse

Emneord

  • Online Consumer Reviews
  • Review Curation
  • Intuitive Judgement
  • Deliberate Judgement
  • Decisional Outcome

Citationsformater