Deciphering Individuals’ Preference for User Generated Content: An Empirical Test of the Impact of Personality on Users’ Processing of Online Review Information

Fei Liu, Bo Xiao, Eric Lim, Chee-Wee Tan

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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    Resumé

    The explosive growth of user generated content presents a window of opportunity for online service providers (i.e., online review website) to utilize both forms of review information, namely numerical rating and opinionated review to facilitate trust building with users. Nevertheless, users’ trust in a website can be undermined by the irreconcilable dissonance between both forms of review information and their personality preferences. Consequently, it is important for websites to personalize the provision of numerical rating and opinionated review in order to convey trustworthiness to users through online consumer review. To empirically validate our research mode, we conducted a field study on a custom developed online review website with a sample of 170 college students. Results suggest that dissonance between numerical rating and opinionated review, as well as individuals’ preferences for self-reference and content relevance when processing online review information moderate the positive relationship between online consumer review and trust.
    OriginalsprogEngelsk
    TitelProceedings of the Thirty Sixth International Conference on Information Systems. ICIS 2015
    RedaktørerTraci Carte, Armin Heinzl, Cathy Urquhart
    Antal sider21
    Udgivelses stedAtlanta, GA
    ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
    Publikationsdato2015
    ISBN (Trykt)9780996683111
    StatusUdgivet - 2015
    BegivenhedThe 36th International Conference on Information Systems. ICIS 2015: Exploring the Information Frontier - Fort Worth Convention Center, Fort Worth, Texas, USA
    Varighed: 13 dec. 201516 dec. 2015
    Konferencens nummer: 36
    http://icis2015.aisnet.org/

    Konference

    KonferenceThe 36th International Conference on Information Systems. ICIS 2015
    Nummer36
    LokationFort Worth Convention Center
    LandUSA
    ByFort Worth, Texas
    Periode13/12/201516/12/2015
    Internetadresse
    NavnProceedings of the International Conference on Information Systems
    Vol/bind36
    ISSN0000-0033

    Emneord

    • Liminality
    • Nature of work
    • Practice
    • ICTs
    • Materiality

    Citer dette

    Liu, F., Xiao, B., Lim, E., & Tan, C-W. (2015). Deciphering Individuals’ Preference for User Generated Content: An Empirical Test of the Impact of Personality on Users’ Processing of Online Review Information. I T. Carte, A. Heinzl, & C. Urquhart (red.), Proceedings of the Thirty Sixth International Conference on Information Systems. ICIS 2015 Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). Proceedings of the International Conference on Information Systems, Bind. 36
    Liu, Fei ; Xiao, Bo ; Lim, Eric ; Tan, Chee-Wee. / Deciphering Individuals’ Preference for User Generated Content : An Empirical Test of the Impact of Personality on Users’ Processing of Online Review Information. Proceedings of the Thirty Sixth International Conference on Information Systems. ICIS 2015. red. / Traci Carte ; Armin Heinzl ; Cathy Urquhart. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2015. (Proceedings of the International Conference on Information Systems, Bind 36).
    @inproceedings{b8001915b3864148a0cf5d7a472faa71,
    title = "Deciphering Individuals’ Preference for User Generated Content: An Empirical Test of the Impact of Personality on Users’ Processing of Online Review Information",
    abstract = "The explosive growth of user generated content presents a window of opportunity for online service providers (i.e., online review website) to utilize both forms of review information, namely numerical rating and opinionated review to facilitate trust building with users. Nevertheless, users’ trust in a website can be undermined by the irreconcilable dissonance between both forms of review information and their personality preferences. Consequently, it is important for websites to personalize the provision of numerical rating and opinionated review in order to convey trustworthiness to users through online consumer review. To empirically validate our research mode, we conducted a field study on a custom developed online review website with a sample of 170 college students. Results suggest that dissonance between numerical rating and opinionated review, as well as individuals’ preferences for self-reference and content relevance when processing online review information moderate the positive relationship between online consumer review and trust.",
    keywords = "Online consumer review, Trust, Personality preference, Cognitive dissonance, MBTI, Liminality, Nature of work, Practice, ICTs, Materiality",
    author = "Fei Liu and Bo Xiao and Eric Lim and Chee-Wee Tan",
    year = "2015",
    language = "English",
    isbn = "9780996683111",
    series = "Proceedings of the International Conference on Information Systems",
    editor = "Traci Carte and Armin Heinzl and Cathy Urquhart",
    booktitle = "Proceedings of the Thirty Sixth International Conference on Information Systems. ICIS 2015",
    publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

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    Liu, F, Xiao, B, Lim, E & Tan, C-W 2015, Deciphering Individuals’ Preference for User Generated Content: An Empirical Test of the Impact of Personality on Users’ Processing of Online Review Information. i T Carte, A Heinzl & C Urquhart (red), Proceedings of the Thirty Sixth International Conference on Information Systems. ICIS 2015. Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the International Conference on Information Systems, bind 36, The 36th International Conference on Information Systems. ICIS 2015, Fort Worth, Texas, USA, 13/12/2015.

    Deciphering Individuals’ Preference for User Generated Content : An Empirical Test of the Impact of Personality on Users’ Processing of Online Review Information. / Liu, Fei; Xiao, Bo; Lim, Eric; Tan, Chee-Wee.

    Proceedings of the Thirty Sixth International Conference on Information Systems. ICIS 2015. red. / Traci Carte; Armin Heinzl; Cathy Urquhart. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2015. (Proceedings of the International Conference on Information Systems, Bind 36).

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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    AU - Xiao, Bo

    AU - Lim, Eric

    AU - Tan, Chee-Wee

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    AB - The explosive growth of user generated content presents a window of opportunity for online service providers (i.e., online review website) to utilize both forms of review information, namely numerical rating and opinionated review to facilitate trust building with users. Nevertheless, users’ trust in a website can be undermined by the irreconcilable dissonance between both forms of review information and their personality preferences. Consequently, it is important for websites to personalize the provision of numerical rating and opinionated review in order to convey trustworthiness to users through online consumer review. To empirically validate our research mode, we conducted a field study on a custom developed online review website with a sample of 170 college students. Results suggest that dissonance between numerical rating and opinionated review, as well as individuals’ preferences for self-reference and content relevance when processing online review information moderate the positive relationship between online consumer review and trust.

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    Liu F, Xiao B, Lim E, Tan C-W. Deciphering Individuals’ Preference for User Generated Content: An Empirical Test of the Impact of Personality on Users’ Processing of Online Review Information. I Carte T, Heinzl A, Urquhart C, red., Proceedings of the Thirty Sixth International Conference on Information Systems. ICIS 2015. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2015. (Proceedings of the International Conference on Information Systems, Bind 36).