Customers' Willingness and Ability to Offer Flexibility

This report contains two evaluations related to customer acceptance of flexible consumption. First, we evaluate private households’ acceptance of offering flexibility to the electricity sys-tem. Second, we discuss the possibilities and challenges identified in the municipality of Horsens regarding their acceptance of flexible consumption. The first part focuses on the abilities and willingness of consumers at Bornholm. These evaluations are based upon qualitative interviews with EcoGrid 2.0 participants in their homes, observations during tech-nical repair work and workshops organized by Bornholm Energi og Forsyning. The second part draws on interviews with municipal actors from Horsens to introduce an organizational perspective on flexible consumption.