Customer satisfaction measurement at Post Denmark: results of application of the European Customer Satisfaction Index methodology

Kai Kristensen; Anne Martensen; Lars Grønholdt

doi:10.1080/09544120050135533

Customer satisfaction measurement at Post Denmark: results of application of the European Customer Satisfaction Index methodology

Kai Kristensen, Anne Martensen, Lars Grønholdt

Institut for Afsætningsøkonomi

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

Originalsprog	Engelsk
Tidsskrift	Total Quality Management & Business Excellence
Vol/bind	11
Udgave nummer	7
Sider (fra-til)	1007-1015
Antal sider	9
ISSN	1478-3363
DOI	https://doi.org/10.1080/09544120050135533
Status	Udgivet - 2000

Emneord

Kundetilfredshed
Kundeindekser
Postvæsen
Danmark
ECSI
European Customer Satisfaction Index
Post Danmark

Adgang til dokumentet

10.1080/09544120050135533

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Citationsformater

@article{40cd8cd0c02411db9769000ea68e967b,

title = "Customer satisfaction measurement at Post Denmark: results of application of the European Customer Satisfaction Index methodology",

keywords = "Kundetilfredshed, Kundeindekser, Postv{\ae}sen, Danmark, ECSI, European Customer Satisfaction Index, Post Danmark",

author = "Kai Kristensen and Anne Martensen and Lars Gr{\o}nholdt",

year = "2000",

doi = "10.1080/09544120050135533",

language = "English",

volume = "11",

pages = "1007--1015",

journal = "Total Quality Management & Business Excellence",

issn = "1478-3363",

publisher = "Routledge",

number = "7",

}

TY - JOUR

T1 - Customer satisfaction measurement at Post Denmark

T2 - results of application of the European Customer Satisfaction Index methodology

AU - Kristensen, Kai

AU - Martensen, Anne

AU - Grønholdt, Lars

PY - 2000

Y1 - 2000

KW - Kundetilfredshed

KW - Kundeindekser

KW - Postvæsen

KW - Danmark

KW - ECSI

KW - European Customer Satisfaction Index

KW - Post Danmark

U2 - 10.1080/09544120050135533

DO - 10.1080/09544120050135533

M3 - Journal article

SN - 1478-3363

VL - 11

SP - 1007

EP - 1015

JO - Total Quality Management & Business Excellence

JF - Total Quality Management & Business Excellence

IS - 7

ER -