Customer satisfaction and customer loyalty in the Danish banking sector: theory, application and benchmarking

Kai Kristensen; Lars Grønholdt; Anne Martensen

Customer satisfaction and customer loyalty in the Danish banking sector: theory, application and benchmarking

Kai Kristensen
, Lars Grønholdt
, Anne Martensen

Institut for Afsætningsøkonomi

Publikation: Konferencebidrag › Paper › Forskning

Originalsprog	Engelsk
Publikationsdato	2000
Status	Udgivet - 2000
Begivenhed	European Quality Congress / European Organization for Quality (EOQ) - Budapest, Ungarn Varighed: 12 jun. 2000 → 16 jun. 2000 Konferencens nummer: 44

Konference

Konference	European Quality Congress / European Organization for Quality (EOQ)
Nummer	44
Land/Område	Ungarn
By	Budapest
Periode	12/06/2000 → 16/06/2000

Bibliografisk note

Opstilling: 658.901 kri
Løbe nr.: 0011466
Sider: 54-62

Emneord

Kundetilfredshed
Kundeloyalitet
Danmark
Banker
Dansk Kundeindex
Kundeindekser
Internetbanker

Handle.net

Persistent link

Citationsformater

@conference{421ec4f0c02411db9769000ea68e967b,

title = "Customer satisfaction and customer loyalty in the Danish banking sector: theory, application and benchmarking",

keywords = "Kundetilfredshed, Kundeloyalitet, Danmark, Banker, Dansk Kundeindex, Kundeindekser, Internetbanker",

author = "Kai Kristensen and Lars Gr{\o}nholdt and Anne Martensen",

note = "Opstilling: 658.901 kri L{\o}be nr.: 0011466 Sider: 54-62; European Quality Congress / European Organization for Quality (EOQ) ; Conference date: 12-06-2000 Through 16-06-2000",

year = "2000",

language = "English",

}

TY - CONF

T1 - Customer satisfaction and customer loyalty in the Danish banking sector

T2 - European Quality Congress / European Organization for Quality (EOQ)

AU - Kristensen, Kai

AU - Grønholdt, Lars

AU - Martensen, Anne

N1 - Conference code: 44

PY - 2000

Y1 - 2000

KW - Kundetilfredshed

KW - Kundeloyalitet

KW - Danmark

KW - Banker

KW - Dansk Kundeindex

KW - Kundeindekser

KW - Internetbanker

M3 - Paper

Y2 - 12 June 2000 through 16 June 2000

ER -