Customer satisfaction and customer loyalty in the Danish banking sector: theory, application and benchmarking

Publikation: KonferencebidragPaperForskning

OriginalsprogEngelsk
Publikationsdato2000
StatusUdgivet - 2000
BegivenhedEuropean Quality Congress / European Organization for Quality (EOQ) - Budapest, Ungarn
Varighed: 12 jun. 200016 jun. 2000
Konferencens nummer: 44

Konference

KonferenceEuropean Quality Congress / European Organization for Quality (EOQ)
Nummer44
LandUngarn
ByBudapest
Periode12/06/200016/06/2000

Bibliografisk note

Opstilling: 658.901 kri
Løbe nr.: 0011466
Sider: 54-62

Emneord

  • Kundetilfredshed
  • Kundeloyalitet
  • Danmark
  • Banker
  • Dansk Kundeindex
  • Kundeindekser
  • Internetbanker

Citationsformater