Customer Comfort When Delivering Flexibility to Aggregators (Comfort)

In the first two heating seasons, nearly no participants in the EcoGrid 2.0 demonstration experienced that their comfort had been compromised while delivering flexibility to aggregators. In the third heating season, however, several consumers reported that their comfort had been compromised. The main objective of this report is to describe these, relatively few, participants’ experiences. In the report, we combine data on temperature drops during activations in heating season 3 (aggregator perspective) and data from qualitative interviews with consumers experiencing discomfort. It is found that the affected participants experience a larger temperature drop than the aggregator data show. We conclude by pointing to some implications related to the aggregators handling of consumers.