Crowdwork Platforms: Juxtaposing Centralized and Decentralized Governance

Elham Shafiei Gol, Michel Avital, Mari-Klara Stein

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


Crowdwork is a novel form of digitally mediated work arrangement that is managed and organized through online labor platforms. This paper focuses on the governance of platforms that facilitate creative work—that is, complex work tasks that require high-level skill and creative workers. Crowdwork platform governance faces numerous challenges as a result of technology mediation, scalable and distributed workers, and temporary work arrangements. Creative crowdwork platforms, such as Topcoder, typically require additional governance structures to manage complex tasks. However, we know relatively little about creative crowdwork platform governance, as most existing studies focus on routine work platforms, such as Amazon Mechanical Turk. Accordingly, this paper explores how incumbent and insurgent creative crowdwork platforms are governed under centralized and decentralized modes. We conducted a comparative case study based on the analysis of two different cases: Topcoder, a successful commercial platform with a largely centralized governance structure, and CanYa, an emerging innovative platform based on blockchain technology with more decentralized governance. We identified and classified different governance elements related to work control and work coordination. In addition, we explored the characteristics of creative crowdwork platform governance with different degrees of centralization.
TitelECIS 2019 Proceedings
Antal sider16
UdgivelsesstedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
ISBN (Trykt)9781733632508
StatusUdgivet - 2019
BegivenhedThe 27th European Conference on Information Systems (ECIS) 2019: Information Systems for a Sharing Society - Stockholm University, Stockholm, Sverige
Varighed: 8 jun. 201914 jun. 2019
Konferencens nummer: 27


KonferenceThe 27th European Conference on Information Systems (ECIS) 2019
LokationStockholm University
NavnProceedings of the European Conference on Information Systems


  • Crowdwork governance
  • Creative crowdwork
  • Centralized platforms
  • Decentralized platforms
  • Blockchain
  • Tokenomics