Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results

Torben Hansen; Ricky Wilke

Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results

Torben Hansen
, Ricky Wilke

Institut for Afsætningsøkonomi

Publikation: Konferencebidrag › Paper › Forskning › peer review

Originalsprog	Engelsk
Publikationsdato	2005
Antal sider	15
Status	Udgivet - 2005
Begivenhed	The 3rd International Conference on Business, Economics, Management and Marketing - Athens, Grækenland Varighed: 16 jun. 2005 → 18 jun. 2005 Konferencens nummer: 3

Konference

Konference	The 3rd International Conference on Business, Economics, Management and Marketing
Nummer	3
Land/Område	Grækenland
By	Athens
Periode	16/06/2005 → 18/06/2005

Bibliografisk note

Opstilling: 658.901 han
Løbe nr.: 053930
Sider: 15

Emneord

Kundeklager
Ledelse
Norden

Handle.net

Persistent link

Citationsformater

@conference{725538f0dd0e11db84f6000ea68e967b,

title = "Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results",

keywords = "Kundeklager, Ledelse, Norden",

author = "Torben Hansen and Ricky Wilke",

note = "Opstilling: 658.901 han L{\o}be nr.: 053930 Sider: 15; The 3rd International Conference on Business, Economics, Management and Marketing ; Conference date: 16-06-2005 Through 18-06-2005",

year = "2005",

language = "English",

}