Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results

Publikation: KonferencebidragPaperForskningpeer review

OriginalsprogEngelsk
Publikationsdato2005
Antal sider15
StatusUdgivet - 2005
BegivenhedThe 3rd International Conference on Business, Economics, Management and Marketing - Athens, Grækenland
Varighed: 16 jun. 200518 jun. 2005
Konferencens nummer: 3

Konference

KonferenceThe 3rd International Conference on Business, Economics, Management and Marketing
Nummer3
LandGrækenland
ByAthens
Periode16/06/200518/06/2005

Bibliografisk note

Opstilling: 658.901 han
Løbe nr.: 053930
Sider: 15

Emneord

  • Kundeklager
  • Ledelse
  • Norden

Citer dette

Hansen, T., & Wilke, R. (2005). Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results. Afhandling præsenteret på The 3rd International Conference on Business, Economics, Management and Marketing, Athens, Grækenland.
Hansen, Torben ; Wilke, Ricky. / Complaint Management in Nordic Countries : A Conceptual Framework and Empirical Results. Afhandling præsenteret på The 3rd International Conference on Business, Economics, Management and Marketing, Athens, Grækenland.15 s.
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title = "Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results",
keywords = "Kundeklager, Ledelse, Norden",
author = "Torben Hansen and Ricky Wilke",
note = "Opstilling: 658.901 han L{\o}be nr.: 053930 Sider: 15; null ; Conference date: 16-06-2005 Through 18-06-2005",
year = "2005",
language = "English",

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Hansen, T & Wilke, R 2005, 'Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results' Paper fremlagt ved The 3rd International Conference on Business, Economics, Management and Marketing, Athens, Grækenland, 16/06/2005 - 18/06/2005, .

Complaint Management in Nordic Countries : A Conceptual Framework and Empirical Results. / Hansen, Torben; Wilke, Ricky.

2005. Afhandling præsenteret på The 3rd International Conference on Business, Economics, Management and Marketing, Athens, Grækenland.

Publikation: KonferencebidragPaperForskningpeer review

TY - CONF

T1 - Complaint Management in Nordic Countries

T2 - A Conceptual Framework and Empirical Results

AU - Hansen, Torben

AU - Wilke, Ricky

N1 - Opstilling: 658.901 han Løbe nr.: 053930 Sider: 15

PY - 2005

Y1 - 2005

KW - Kundeklager

KW - Ledelse

KW - Norden

M3 - Paper

ER -

Hansen T, Wilke R. Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results. 2005. Afhandling præsenteret på The 3rd International Conference on Business, Economics, Management and Marketing, Athens, Grækenland.