Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results

Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskning

OriginalsprogEngelsk
TitelFrom small firms to multinationals
RedaktørerIoannis-Dionysio Salavrakos
Udgivelses stedGreece
ForlagAthens Institute for Education and Research
Publikationsdato2006
Sider375-392
StatusUdgivet - 2006

Bibliografisk note

Opstilling: 658.003 fro
Løbe nr.: 062009

Emneord

  • Danmark
  • Norden
  • Kundeservice
  • Kundeklager

Citer dette

Hansen, T., & Wilke, R. (2006). Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results. I I-D. Salavrakos (red.), From small firms to multinationals (s. 375-392). Greece: Athens Institute for Education and Research.
Hansen, Torben ; Wilke, Ricky. / Complaint Management in Nordic Countries : A Conceptual Framework and Empirical Results. From small firms to multinationals. red. / Ioannis-Dionysio Salavrakos. Greece : Athens Institute for Education and Research, 2006. s. 375-392
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author = "Torben Hansen and Ricky Wilke",
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language = "English",
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Hansen, T & Wilke, R 2006, Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results. i I-D Salavrakos (red.), From small firms to multinationals. Athens Institute for Education and Research, Greece, s. 375-392.

Complaint Management in Nordic Countries : A Conceptual Framework and Empirical Results. / Hansen, Torben; Wilke, Ricky.

From small firms to multinationals. red. / Ioannis-Dionysio Salavrakos. Greece : Athens Institute for Education and Research, 2006. s. 375-392.

Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskning

TY - CHAP

T1 - Complaint Management in Nordic Countries

T2 - A Conceptual Framework and Empirical Results

AU - Hansen, Torben

AU - Wilke, Ricky

N1 - Opstilling: 658.003 fro Løbe nr.: 062009

PY - 2006

Y1 - 2006

KW - Danmark

KW - Norden

KW - Kundeservice

KW - Kundeklager

M3 - Book chapter

SP - 375

EP - 392

BT - From small firms to multinationals

A2 - Salavrakos, Ioannis-Dionysio

PB - Athens Institute for Education and Research

CY - Greece

ER -

Hansen T, Wilke R. Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results. I Salavrakos I-D, red., From small firms to multinationals. Greece: Athens Institute for Education and Research. 2006. s. 375-392