Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results

Publikation: Bidrag til bog/antologi/rapport › Bidrag til bog/antologi › Forskning

Originalsprog	Engelsk
Titel	From small firms to multinationals
Redaktører	Ioannis-Dionysio Salavrakos
Udgivelsessted	Greece
Forlag	Athens Institute for Education and Research
Publikationsdato	2006
Sider	375-392
Status	Udgivet - 2006

Opstilling: 658.003 fro
Løbe nr.: 062009

Emneord

@inbook{f47105c0f8ad11db9160000ea68e967b,

title = "Complaint Management in Nordic Countries: A Conceptual Framework and Empirical Results",

keywords = "Danmark, Norden, Kundeservice, Kundeklager",

author = "Torben Hansen and Ricky Wilke",

note = "Opstilling: 658.003 fro L{\o}be nr.: 062009",

year = "2006",

language = "English",

pages = "375--392",

editor = "Ioannis-Dionysio Salavrakos",

booktitle = "From small firms to multinationals",

publisher = "Athens Institute for Education and Research",

address = "Greece",

}

TY - CHAP

T1 - Complaint Management in Nordic Countries

T2 - A Conceptual Framework and Empirical Results

AU - Hansen, Torben

AU - Wilke, Ricky

N1 - Opstilling: 658.003 fro Løbe nr.: 062009

PY - 2006

Y1 - 2006

KW - Danmark

KW - Norden

KW - Kundeservice

KW - Kundeklager

M3 - Book chapter

SP - 375

EP - 392

BT - From small firms to multinationals

A2 - Salavrakos, Ioannis-Dionysio

PB - Athens Institute for Education and Research

CY - Greece

ER -