Competence Development, Learning and Change in Supply Chain Management

New information technologies change the landscape of competition and the organisations that seek to apply them. Whereas in principle all companies can buy such technologies, it is not a given that they can exploit them in full and, hence, create value for the companies and the supply chains they are part of. To do this, competencies need to be developed through learning and change processes in individual companies as well as in supply chains. This chapter presents a decision grid that can be used for combining these new technologies with supply chain management (SCM) processes, thereby creating strategies for the future. Because the grid does not provide help for competence development as such, this chapter digs into process theory with a special focus on learning, leadership and change processes that can provide the organisation with the required competence development for supply chain management.