Co-designing Workshop as Pilot Implementation for Complex Workplaces

Here we present a case study to explore the implications of the codesign of future autonomous technologies for user experience (UX) and engagement. Given the high demand for automation in daily life and workplaces, there is a need to assess the value of co-design with the end-users to evaluate users’ experiences and engagements and employee’s social sustainability in multiple contexts such as work, health, entertainment, and learning. The term automation in this paper also covers some of what has been called AI or more sophisticated automation. This case is driven by a member of the innovation department of the airport and UX researchers. Our main objective was to employ participatory design and work domain analysis (WDA) as part of a framework to co-design and plan trials, i.e. pilots, for a future automated systems for smart work in airport terminal operations. Over two weeks in two workshops in a London-based airport, we run code-designed workshops to help the decision-makers understand
workplace needs and employee welfare while selecting future automated systems.