Boundary Spanners in a Global Software Development Project: A Qualitative Case Study of an Indian Service Provider's On-Site Managers

    Publikation: Bidrag til bog/antologi/rapportKonferenceabstrakt i proceedingsForskningpeer review

    Resumé

    Western companies´ outsourcing of short-term projects with low cost tasks to third world countries are increasingly being replaced by strategic partnerships that require closer collaboration between client and vendor. The majority of contributions within offshore outsourcing look at challenges in virtual communication, trust building and knowledge sharing, seen from a Western client perspective. I adopt a less ‘West-centric’ stance by drawing on interviews conducted in an Indian MNC providing advanced IT services and strategic business solutions to its clients all around the world. In this paper I study some of the key boundary spanners, Indian managers in so called on-site teams, who are responsible for developing trustful and sustainable client relations and coordinating complex projects across cultures, languages organizational boundaries, time zones and geographical distances. In the interview analysis I focus on 1) how the Indian vendor prepares its employees for cross-cultural teamwork, 2) which cross-cultural challenges the Indian on-site management team experiences in collaborating with Western clients and coordinating off-shore development projects, and 3) which skills and competencies they draw on in their complex boundary spanning work in order to be able to deal constructively with multiple cultures (regional, national, organizational and professional). in their interorganisational and cross-cultural interactions?
    OriginalsprogEngelsk
    TitelProceedings of the 56th Annual Meeting of the Academy of International Business : Local Contexts in Global Business
    RedaktørerKlaus Meyer, Tunga Kiyak
    Udgivelses stedEast Lansing, MI
    ForlagAcademy of International Business
    Publikationsdato2014
    Sider140
    StatusUdgivet - 2014
    BegivenhedAIB 2014 Annual Meeting : Local Context in Global Business - Westin Bayshore, Vancouver, Canada
    Varighed: 23 jun. 201426 jun. 2014
    Konferencens nummer: 56
    http://aib.msu.edu/events/2014/

    Konference

    KonferenceAIB 2014 Annual Meeting
    Nummer56
    LokationWestin Bayshore
    LandCanada
    ByVancouver
    Periode23/06/201426/06/2014
    Internetadresse
    NavnAcademy of International Business. Annual Meeting. Proceedings
    Vol/bind56
    ISSN2078-4430

    Citer dette

    Søderberg, A-M. (2014). Boundary Spanners in a Global Software Development Project: A Qualitative Case Study of an Indian Service Provider's On-Site Managers. I K. Meyer, & T. Kiyak (red.), Proceedings of the 56th Annual Meeting of the Academy of International Business: Local Contexts in Global Business (s. 140). East Lansing, MI: Academy of International Business. Academy of International Business. Annual Meeting. Proceedings, Bind. 56
    Søderberg, Anne-Marie. / Boundary Spanners in a Global Software Development Project : A Qualitative Case Study of an Indian Service Provider's On-Site Managers. Proceedings of the 56th Annual Meeting of the Academy of International Business: Local Contexts in Global Business. red. / Klaus Meyer ; Tunga Kiyak. East Lansing, MI : Academy of International Business, 2014. s. 140 (Academy of International Business. Annual Meeting. Proceedings, Bind 56).
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    title = "Boundary Spanners in a Global Software Development Project: A Qualitative Case Study of an Indian Service Provider's On-Site Managers",
    abstract = "Western companies´ outsourcing of short-term projects with low cost tasks to third world countries are increasingly being replaced by strategic partnerships that require closer collaboration between client and vendor. The majority of contributions within offshore outsourcing look at challenges in virtual communication, trust building and knowledge sharing, seen from a Western client perspective. I adopt a less ‘West-centric’ stance by drawing on interviews conducted in an Indian MNC providing advanced IT services and strategic business solutions to its clients all around the world. In this paper I study some of the key boundary spanners, Indian managers in so called on-site teams, who are responsible for developing trustful and sustainable client relations and coordinating complex projects across cultures, languages organizational boundaries, time zones and geographical distances. In the interview analysis I focus on 1) how the Indian vendor prepares its employees for cross-cultural teamwork, 2) which cross-cultural challenges the Indian on-site management team experiences in collaborating with Western clients and coordinating off-shore development projects, and 3) which skills and competencies they draw on in their complex boundary spanning work in order to be able to deal constructively with multiple cultures (regional, national, organizational and professional). in their interorganisational and cross-cultural interactions?",
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    Søderberg, A-M 2014, Boundary Spanners in a Global Software Development Project: A Qualitative Case Study of an Indian Service Provider's On-Site Managers. i K Meyer & T Kiyak (red), Proceedings of the 56th Annual Meeting of the Academy of International Business: Local Contexts in Global Business. Academy of International Business, East Lansing, MI, Academy of International Business. Annual Meeting. Proceedings, bind 56, s. 140, AIB 2014 Annual Meeting , Vancouver, Canada, 23/06/2014.

    Boundary Spanners in a Global Software Development Project : A Qualitative Case Study of an Indian Service Provider's On-Site Managers. / Søderberg, Anne-Marie.

    Proceedings of the 56th Annual Meeting of the Academy of International Business: Local Contexts in Global Business. red. / Klaus Meyer; Tunga Kiyak. East Lansing, MI : Academy of International Business, 2014. s. 140 (Academy of International Business. Annual Meeting. Proceedings, Bind 56).

    Publikation: Bidrag til bog/antologi/rapportKonferenceabstrakt i proceedingsForskningpeer review

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    Søderberg A-M. Boundary Spanners in a Global Software Development Project: A Qualitative Case Study of an Indian Service Provider's On-Site Managers. I Meyer K, Kiyak T, red., Proceedings of the 56th Annual Meeting of the Academy of International Business: Local Contexts in Global Business. East Lansing, MI: Academy of International Business. 2014. s. 140. (Academy of International Business. Annual Meeting. Proceedings, Bind 56).