Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation

Izabel Cvetkovic; Maren Gierlich-Joas; Navid Tavanapour; Nicole Debowski-Weimann; Eva A. C. Bittner

Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation

Izabel Cvetkovic, Maren Gierlich-Joas, Navid Tavanapour, Nicole Debowski-Weimann, Eva A. C. Bittner

Institut for Digitalisering

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Abstract

Human facilitators face the challenge to structure and collect relevant insights from collaborative creative work sessions, which can suffer if they face a high workload. Hence, for effective value co-creation in organizational ideation we suggest an facilitation augmentation with a conversational agent (CA). CAs have the ability to support respective collaborative work by documenting and analyzing unstructured data. Following the design science research paradigm, and based on the literature about facilitation and human-AI collaboration, we derive design principles to develop a CA prototype that collects ideas from a group ideation session and displays them back in a structured (multi-modal) manner. We evaluate the CA by conducting four focus groups. Key findings show that the CA successfully distills and enriches information. Our study contributes to understanding the role of CA in augmenting facilitation and it provides guidance for practice on how to integrate these technologies in group

Originalsprog	Engelsk
Titel	Proceedings of the 44th International Conference on Information Systems (ICIS 2023) : Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies
Antal sider	17
Udgivelsessted	Atlanta, GA
Forlag	Association for Information Systems. AIS Electronic Library (AISeL)
Publikationsdato	2023
Artikelnummer	2402
ISBN (Elektronisk)	9781713893622
Status	Udgivet - 2023
Begivenhed	The 44rd International Conference on Information Systems: ICIS 2023: Rising Like a Phoenix: Emerging From the Pandemic and Reshaping Human Endeavors with Digital Technologies - Hyderabad, Indien Varighed: 10 dec. 2023 → 13 dec. 2023 Konferencens nummer: 44 https://icis2023.aisconferences.org/

Konference

Konference	The 44rd International Conference on Information Systems: ICIS 2023
Nummer	44
Land/Område	Indien
By	Hyderabad
Periode	10/12/2023 → 13/12/2023
Internetadresse	https://icis2023.aisconferences.org/

Navn	Proceedings of the International Conference on Information Systems
ISSN	0000-0033

Emneord

Augmentation
Conversational agents
Facilitation
Human-AI collaboration

Adgang til dokumentet

https://aisel.aisnet.org/icis2023/techandfow/techandfow/13/Licens: Ikke-specificeret

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Persistent link

Citationsformater

Cvetkovic, I., Gierlich-Joas, M., Tavanapour, N., Debowski-Weimann, N., & Bittner, E. A. C. (2023). Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation. I Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies Artikel 2402 Association for Information Systems. AIS Electronic Library (AISeL). https://aisel.aisnet.org/icis2023/techandfow/techandfow/13/

Cvetkovic, Izabel ; Gierlich-Joas, Maren ; Tavanapour, Navid et al. / Augmented Facilitation : Designing a Multi-modal Conversational Agent for Group Ideation. Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2023. (Proceedings of the International Conference on Information Systems).

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abstract = "Human facilitators face the challenge to structure and collect relevant insights from collaborative creative work sessions, which can suffer if they face a high workload. Hence, for effective value co-creation in organizational ideation we suggest an facilitation augmentation with a conversational agent (CA). CAs have the ability to support respective collaborative work by documenting and analyzing unstructured data. Following the design science research paradigm, and based on the literature about facilitation and human-AI collaboration, we derive design principles to develop a CA prototype that collects ideas from a group ideation session and displays them back in a structured (multi-modal) manner. We evaluate the CA by conducting four focus groups. Key findings show that the CA successfully distills and enriches information. Our study contributes to understanding the role of CA in augmenting facilitation and it provides guidance for practice on how to integrate these technologies in group",

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Cvetkovic, I, Gierlich-Joas, M, Tavanapour, N, Debowski-Weimann, N & Bittner, EAC 2023, Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation. i Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies., 2402, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the International Conference on Information Systems, The 44rd International Conference on Information Systems: ICIS 2023, Hyderabad, Indien, 10/12/2023. <https://aisel.aisnet.org/icis2023/techandfow/techandfow/13/>

Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation. / Cvetkovic, Izabel; Gierlich-Joas, Maren; Tavanapour, Navid et al.
Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2023. 2402 (Proceedings of the International Conference on Information Systems).

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

TY - GEN

T1 - Augmented Facilitation

T2 - The 44rd International Conference on Information Systems

AU - Cvetkovic, Izabel

AU - Gierlich-Joas, Maren

AU - Tavanapour, Navid

AU - Debowski-Weimann, Nicole

AU - Bittner, Eva A. C.

N1 - Conference code: 44

PY - 2023

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N2 - Human facilitators face the challenge to structure and collect relevant insights from collaborative creative work sessions, which can suffer if they face a high workload. Hence, for effective value co-creation in organizational ideation we suggest an facilitation augmentation with a conversational agent (CA). CAs have the ability to support respective collaborative work by documenting and analyzing unstructured data. Following the design science research paradigm, and based on the literature about facilitation and human-AI collaboration, we derive design principles to develop a CA prototype that collects ideas from a group ideation session and displays them back in a structured (multi-modal) manner. We evaluate the CA by conducting four focus groups. Key findings show that the CA successfully distills and enriches information. Our study contributes to understanding the role of CA in augmenting facilitation and it provides guidance for practice on how to integrate these technologies in group

AB - Human facilitators face the challenge to structure and collect relevant insights from collaborative creative work sessions, which can suffer if they face a high workload. Hence, for effective value co-creation in organizational ideation we suggest an facilitation augmentation with a conversational agent (CA). CAs have the ability to support respective collaborative work by documenting and analyzing unstructured data. Following the design science research paradigm, and based on the literature about facilitation and human-AI collaboration, we derive design principles to develop a CA prototype that collects ideas from a group ideation session and displays them back in a structured (multi-modal) manner. We evaluate the CA by conducting four focus groups. Key findings show that the CA successfully distills and enriches information. Our study contributes to understanding the role of CA in augmenting facilitation and it provides guidance for practice on how to integrate these technologies in group

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KW - Conversational agents

KW - Facilitation

KW - Human-AI collaboration

KW - Augmentation

KW - Conversational agents

KW - Facilitation

KW - Human-AI collaboration

M3 - Article in proceedings

T3 - Proceedings of the International Conference on Information Systems

BT - Proceedings of the 44th International Conference on Information Systems (ICIS 2023)

PB - Association for Information Systems. AIS Electronic Library (AISeL)

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Y2 - 10 December 2023 through 13 December 2023

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Cvetkovic I, Gierlich-Joas M, Tavanapour N, Debowski-Weimann N, Bittner EAC. Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation. I Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2023. 2402. (Proceedings of the International Conference on Information Systems).