Application of Network Analysis for Characterizing Service Modularity

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Abstrakt

The purpose of this paper is to explore the potential of the application of network analytical techniques to identify and characterize modularity of service processes. Services can be conceptualized as systems of interrelated components which can be decomposed in order to achieve a modular design. The paper is based on a network theory perspective to the quantification and visualization of service process architectures. Metrics are considered in order to evaluate their usefulness for academics and practitioners interested in understanding service system design. The paper suggests a number of metrics of importance for evaluating components and their interrelationships in service systems.
OriginalsprogEngelsk
TitelProceedings of the 4th World Conference of Production & Operations Management
RedaktørerPeter Dirk Van Donk, René De Koster, Sander De Leeuw, Jan Fransoo, Jack Van der Veen
Antal sider10
UdgivelsesstedBrussels
ForlagEUROMA, European Operations Management Association
Publikationsdato2012
ISBN (Trykt)9789491621000
StatusUdgivet - 2012
BegivenhedThe 4th World Conference on Production & Operations Management, P&OM 2012 / The 19th International Annual EurOMA Conference 2012: Serving the World - University of Amsterdam, Amsterdam, Holland
Varighed: 1 jul. 20125 jul. 2012
Konferencens nummer: 4
http://www.pom2012.org

Konference

KonferenceThe 4th World Conference on Production & Operations Management, P&OM 2012 / The 19th International Annual EurOMA Conference 2012
Nummer4
LokationUniversity of Amsterdam
LandHolland
ByAmsterdam
Periode01/07/201205/07/2012
SponsorEuropean Operations Management Association , Production and Operations Management Society, Japanese Operations Management and Strategy Association
Internetadresse

Emneord

  • Service design
  • Modular service processes
  • Modularity

Citationsformater