App-device Fit Matters: Understanding User Perceptions of Apps on Smartwatches and Smartphones

Kathrin Figl*, Christiane Lehrer, Jule Helder

*Corresponding author af dette arbejde

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The smartwatch market is rapidly expanding, with a diverse range of apps now available to users. This study examines users’ perceptions and attitudes toward apps on smartwatches and smartphones. Our experiment revealed that users did not gener­ally perceive apps and the information they provide as more credible, timely, or of higher quality on smartwatches than on smartphones. Instead, the study identified app-device fit as the key factor that influences users’ perceptions. For apps that fit particularly well with smartwatches, such as body-related apps for health and sleep tracking, users rated app credibility, timeliness of data, infor­mation quality, and their overall attitude towards using the app higher on the specialized device (i.e., smartwatch) than on smartphones. However, no significant differences were found for sports-related domains, such as hiking and surfing. To optimize user experience, app developers should carefully consider the fit between the app and the device.
TidsskriftSMR - Journal of Service Management Research
Udgave nummer2
Sider (fra-til)82-98
Antal sider17
StatusUdgivet - 2023