Algorithmic Unfairness on Digital Labor Platforms: How Algorithmic Management Practices Disadvantage Workers

Laura Schulze, Manuel Trenz, Zhao Cai, Chee-Wee Tan

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


On digital labor platforms, interactions between workers and clients are algorithmically managed. Previous research found that algorithmic management can disadvantage workers. In this paper, we empirically examine algorithmic unfairness from a sociotechnical perspective. Specifically, we conduct online focus groups with 23 workers who directly interact with algorithmic management practices on digital labor platforms. In using grounded theory methodology, we pursue to understand how algorithmic management promotes unfairness on digital labor platforms. Our emergent theory understands algorithmic unfairness as algorithmic management practices that give rise to systematic disadvantages for workers. Algorithmic management practices either automate decisions or automate the delegation of decisions. Workers experience systematic disadvantages in the form of devaluation, restriction, and exclusion. Our findings serve as a starting point for mitigating algorithmic unfairness in the future.
TitelProceedings of the 43 International Conference on Information Systems (ICIS) : Digitization for the Next Generation
RedaktørerTilo Böhmann, Kai-Lung Hui, Viswanath Venkatesh
Antal sider17
UdgivelsesstedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
Publikationsdato12 dec. 2022
StatusUdgivet - 12 dec. 2022
BegivenhedThe 43rd International Conference on Information Systems: ICIS 2022: Digitization for the Next Generation - Copenhagen, Danmark
Varighed: 9 dec. 202214 dec. 2022
Konferencens nummer: 43


KonferenceThe 43rd International Conference on Information Systems: ICIS 2022
NavnProceedings of the International Conference on Information Systems


  • Algorithmic management
  • Algorithmic unfairness
  • Worker disadvantages
  • Digital labor platforms
  • Decision-making
  • Automation
  • Delegation