Airbnb Experiences: Travelers’ Purchase Behavior and Word-of-Mouth

Sonal Purohit, Rakhi Arora, Robin Nunkoo*, Sandhiya Goolaup, Manish Das

*Corresponding author af dette arbejde

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review


This research examines travelers purchase behavior of “Airbnb experiences” by developing a model based on the stimulus organism response theory. Motivation, conceptualized as hedonic and utilitarian, is proposed to influence attitudes toward “Airbnb experiences.” The model is tested using data collected from two separate empirical studies on Indian domestic travelers. Empirical findings from both studies demonstrate a significant influence of perceived authenticity, perceived enjoyment, and service quality on travelers’ attitudes toward “Airbnb experiences.” The results from the two studies also converge with respect to the influence of attitudes on purchase intention and word-of-mouth. Both studies suggest a moderating effect of trend affinity on the relationship between attitudes and word-of-mouth. The research presents scholars with a theoretically robust model with the motivational attributes that positively impacts on travelers’ attitudes toward “Airbnb experiences” and the latter’s influence on purchase intention and word-of-mouth. We discuss the practical implications and limitations of the research.
TidsskriftJournal of Travel Research
Udgave nummer7
Sider (fra-til)1569-1587
Antal sider19
StatusUdgivet - sep. 2023

Bibliografisk note

Published online: October 27 2022.


  • Sharing economy
  • Airbnb experiences
  • Stimulus organism response
  • Structural equation modeling
  • Artificial neural networks