Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work

Xiangang Qin; Effie Lai-Chong Law; Torkil Clemmensen

Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work

Xiangang Qin, Effie Lai-Chong Law, Torkil Clemmensen

University of Leicester

Publikation: Konferencebidrag › Paper › Forskning › peer review

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Abstract

The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offer
customized and adaptive services.

Originalsprog	Engelsk
Publikationsdato	2016
Antal sider	5
Status	Udgivet - 2016
Begivenhed	NordiCHI’16: The 9th Nordic Conference on Human-Computer Interaction - Göteborg, Sverige Varighed: 23 okt. 2016 → 27 okt. 2016 Konferencens nummer: 9 http://www.nordichi2016.org/

Konference

Konference	NordiCHI’16
Nummer	9
Land/Område	Sverige
By	Göteborg
Periode	23/10/2016 → 27/10/2016
Internetadresse	http://www.nordichi2016.org/

Emneord

Multi-touchpoints
User experience
Service design
Context-awareness
Adaptive design

Adgang til dokumentet

MultiXD16_paper_14Forlagets udgivne version, 337 KBLicens: CC BY-NC-ND

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Citationsformater

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abstract = "The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offercustomized and adaptive services.",

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