Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work

Xiangang Qin, Effie Lai-Chong Law, Torkil Clemmensen

    Publikation: Bidrag til konferencePaperForskningpeer review

    Resumé

    The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offer
    customized and adaptive services.
    The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offer
    customized and adaptive services.

    Konference

    KonferenceNordiCHI’16
    Nummer9
    LandSverige
    ByGöteborg
    Periode23/10/201627/10/2016
    Internetadresse

    Emneord

    • Multi-touchpoints
    • User experience
    • Service design
    • Context-awareness
    • Adaptive design

    Citer dette

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    title = "Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work",
    abstract = "The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offercustomized and adaptive services.",
    keywords = "Multi-touchpoints, User experience, Service design, Context-awareness, Adaptive design, Multi-touchpoints, User experience, Service design, Context-awareness, Adaptive design",
    author = "Xiangang Qin and Law, {Effie Lai-Chong} and Torkil Clemmensen",
    year = "2016",
    language = "English",
    note = "null ; Conference date: 23-10-2016 Through 27-10-2016",
    url = "http://www.nordichi2016.org/",

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    Qin, X, Law, EL-C & Clemmensen, T 2016, 'Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work' Paper fremlagt ved NordiCHI’16, Göteborg, Sverige, 23/10/2016 - 27/10/2016, .

    Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services : Context-awareness Might Work. / Qin, Xiangang; Law, Effie Lai-Chong; Clemmensen, Torkil.

    2016. Afhandling præsenteret på NordiCHI’16, Göteborg, Sverige.

    Publikation: Bidrag til konferencePaperForskningpeer review

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