Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work

Xiangang Qin, Effie Lai-Chong Law, Torkil Clemmensen

    Publikation: KonferencebidragPaperForskningpeer review

    1 Downloads (Pure)

    Resumé

    The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offer
    customized and adaptive services.
    OriginalsprogEngelsk
    Publikationsdato2016
    Antal sider5
    StatusUdgivet - 2016
    BegivenhedNordiCHI’16: The 9th Nordic Conference on Human-Computer Interaction - Göteborg, Sverige
    Varighed: 23 okt. 201627 okt. 2016
    Konferencens nummer: 9
    http://www.nordichi2016.org/

    Konference

    KonferenceNordiCHI’16
    Nummer9
    LandSverige
    ByGöteborg
    Periode23/10/201627/10/2016
    Internetadresse

    Emneord

    • Multi-touchpoints
    • User experience
    • Service design
    • Context-awareness
    • Adaptive design

    Citer dette

    Qin, X., Law, E. L-C., & Clemmensen, T. (2016). Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work. Afhandling præsenteret på NordiCHI’16, Göteborg, Sverige.
    Qin, Xiangang ; Law, Effie Lai-Chong ; Clemmensen, Torkil. / Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services : Context-awareness Might Work. Afhandling præsenteret på NordiCHI’16, Göteborg, Sverige.5 s.
    @conference{227a7852db274967a2d662f9cd8811db,
    title = "Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work",
    abstract = "The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offercustomized and adaptive services.",
    keywords = "Multi-touchpoints, User experience, Service design, Context-awareness, Adaptive design, Multi-touchpoints, User experience, Service design, Context-awareness, Adaptive design",
    author = "Xiangang Qin and Law, {Effie Lai-Chong} and Torkil Clemmensen",
    year = "2016",
    language = "English",
    note = "null ; Conference date: 23-10-2016 Through 27-10-2016",
    url = "http://www.nordichi2016.org/",

    }

    Qin, X, Law, EL-C & Clemmensen, T 2016, 'Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work' Paper fremlagt ved NordiCHI’16, Göteborg, Sverige, 23/10/2016 - 27/10/2016, .

    Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services : Context-awareness Might Work. / Qin, Xiangang; Law, Effie Lai-Chong; Clemmensen, Torkil.

    2016. Afhandling præsenteret på NordiCHI’16, Göteborg, Sverige.

    Publikation: KonferencebidragPaperForskningpeer review

    TY - CONF

    T1 - Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services

    T2 - Context-awareness Might Work

    AU - Qin, Xiangang

    AU - Law, Effie Lai-Chong

    AU - Clemmensen, Torkil

    PY - 2016

    Y1 - 2016

    N2 - The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offercustomized and adaptive services.

    AB - The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offercustomized and adaptive services.

    KW - Multi-touchpoints

    KW - User experience

    KW - Service design

    KW - Context-awareness

    KW - Adaptive design

    KW - Multi-touchpoints

    KW - User experience

    KW - Service design

    KW - Context-awareness

    KW - Adaptive design

    M3 - Paper

    ER -

    Qin X, Law EL-C, Clemmensen T. Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work. 2016. Afhandling præsenteret på NordiCHI’16, Göteborg, Sverige.