A Real “Killer” Application? Organization-system Misfits of the Danish Health Platform

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


Packaged software applications such as electronic health records (EHRs) incorporate certain norms that are likely to make them an imperfect fit outside the context of their origin. This teaching case deals with the Danish Health Platform, one of the largest implementations of the EHR system Epic outside the US and a case of unabated public debate. We unfold the case from the perspectives of five individuals concerned with this system: two doctors, an IT manager, a medical secretary, and a nurse. Based on empirical material provided with this teaching case, students are asked to apply Strong and Volkoff’s (2010) organization-system fit framework and decide whether emerging misfits can be classified as either deficiencies or impositions. This analytical work not only allows students to critically reflect on organization-system fit as a device for understanding IT-enabled organizational change; it also invites a discussion of theoretical extensions of this analytical framework.
TitelProceedings of the 41st International Conference on Information Systems (ICIS)
RedaktørerJoey George, Souren Paul, Rahul De', Elena Karahanna, Suprateek Sarker, Gal Oestreicher-Singer
Antal sider15
UdgivelsesstedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
StatusUdgivet - 2020
BegivenhedThe 41st International Conference on Information Systems: ICIS 2020: ICIS 2020 – Making Digital Inclusive: Blending the Local and the Global - Virtual
Varighed: 13 dec. 202016 dec. 2020
Konferencens nummer: 41


KonferenceThe 41st International Conference on Information Systems: ICIS 2020
NavnProceedings of the International Conference on Information Systems


  • Electronic health records
  • Organization-system fit
  • Healthcare information systems
  • IT-enabled organizational change
  • Digital health