A model of user satisfaction and loyalty in Danish libraries: A new strategic and benchmarking tool

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskning

OriginalsprogEngelsk
TitelProceedings of QMOD 2002 Busan Conference : The 5th International Conference on Quality Management and Organisational development, Busan, Korea, 29-31 October 2002
Publikationsdato2002
Sider346-358
StatusUdgivet - 2002
BegivenhedA model of user satisfaction and loyalty in Danish libraries -
Varighed: 30 jun. 2010 → …

Konference

KonferenceA model of user satisfaction and loyalty in Danish libraries
Periode30/06/2010 → …

Bibliografisk note

Opstilling: 658.901 mar
Løbe nr.: 027523

Emneord

  • Brugerundersøgelser
  • Biblioteker
  • Kundetilfredshed
  • Kundeloyalitet
  • Benchmarking
  • Virksomhedens strategi
  • Brugertilfredshed

Citationsformater