A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems

Torkil Clemmensen

    Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

    Resumé

    This paper first outlines a revised version of the general HWID framework, with a focus on what connects empirical work analysis and interaction design, and then presents a case study of the Danish government one-for-all authentication system NemID. The case is briefly analyzed, using ethnomethodology, work domain/task analysis, and the HWID approach, and comparing the results. Compared to the traditional approaches, the HWID focus on case-specific connections between human work and interaction design, gives different and supplementary answers. The conclusion is that there are benefits in
    studying how human work analysis and interaction design in concrete cases are related and connected.
    This paper first outlines a revised version of the general HWID framework, with a focus on what connects empirical work analysis and interaction design, and then presents a case study of the Danish government one-for-all authentication system NemID. The case is briefly analyzed, using ethnomethodology, work domain/task analysis, and the HWID approach, and comparing the results. Compared to the traditional approaches, the HWID focus on case-specific connections between human work and interaction design, gives different and supplementary answers. The conclusion is that there are benefits in
    studying how human work analysis and interaction design in concrete cases are related and connected.
    SprogEngelsk
    TidsskriftInternational Journal of Public Information Systems
    Vol/bind2011
    Udgave nummer3
    Sider105-113
    ISSN1653-4360
    StatusUdgivet - 2011

    Emneord

    • Human Work Interaction Design
    • authentication systems
    • User Experience
    • Usability

    Citer dette

    Clemmensen, Torkil. / A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems. I: International Journal of Public Information Systems. 2011 ; Bind 2011, Nr. 3. s. 105-113
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    Clemmensen, T 2011, 'A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems' International Journal of Public Information Systems, bind 2011, nr. 3, s. 105-113.

    A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems. / Clemmensen, Torkil.

    I: International Journal of Public Information Systems, Bind 2011, Nr. 3, 2011, s. 105-113.

    Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

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    AB - This paper first outlines a revised version of the general HWID framework, with a focus on what connects empirical work analysis and interaction design, and then presents a case study of the Danish government one-for-all authentication system NemID. The case is briefly analyzed, using ethnomethodology, work domain/task analysis, and the HWID approach, and comparing the results. Compared to the traditional approaches, the HWID focus on case-specific connections between human work and interaction design, gives different and supplementary answers. The conclusion is that there are benefits in studying how human work analysis and interaction design in concrete cases are related and connected.

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    KW - authentication systems

    KW - User Experience

    KW - Usability

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    Clemmensen T. A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems. International Journal of Public Information Systems. 2011;2011(3):105-113.

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