Ebru Kuzgun

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Solbjerg Plads 3
2000 Frederiksberg
Danmark

5 Tidsskriftartikel
3 Konferencebidrag i proceedings
1 Bidrag til bog/antologi
1 Konferenceabstrakt i proceedings

Evaluating Match of Firm and Customer Resources to Maximize Value
Kuzgun, E. & Asugman, G., 2024, Promoting Value Creation Through Organizational Effectiveness and Development. González-Torres, T. & Rodríguez-Sánchez, J.-L. (red.). Hershey, PA: IGI global, s. 68-89 22 s.
Publikation: Bidrag til bog/antologi/rapport › Bidrag til bog/antologi › Forskning › peer review
Conservation of Resources Theory Interpretation of Co-destructed After-sales Service Encounters
Kuzgun, E., Asugman, G. & Alvarezb, M. D., 2023, I: Services Marketing Quarterly. 44, 4, s. 251-276 26 s.
Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

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May Robots be Held Responsible for Service Failure and Recovery? The Role of Robot Service Provider Agents’ Human-likeness
Arıkan, E., Altinigne, N., Kuzgun, E. & Okan, M., jan. 2023, I: Journal of Retailing and Consumer Services. 70, 11 s., 103175.
Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

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Customer Satisfaction With Co-created Hospitality Services: Regulatory Focus Orientation and Positive Disconfirmation
Kuzgun, E., Altinigne, N. & Arıkan, E., okt. 2022, I: Journal of Vacation Marketing. 28, 4, s. 510-523 14 s.
Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

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152 Downloads (Pure)
May Robots be Held Responsible for Service Failure and Recovery? The Role of Robot Service Provider Agents’ Human Likeness
Arıkan, E., Altinigne, N., Kuzgun, E. & Okan, M., 2022, Book of Abstracts: 28th Recent Advances in Retailing & Services Science Conference. Rasouli, S. & Timmermans, H. (red.). Baveno, s. 9 1 s.
Publikation: Bidrag til bog/antologi/rapport › Konferenceabstrakt i proceedings › Forskning › peer review

AvatarBAR: When Communication Fails: Investigating the Effect of Behavioural Realism in Customer Care Avatars on Consumers’ Emotions, Cognition, and Performance Outcomes
Kuzgun, E. (Koordinator)
18/09/2023 → 17/09/2025
Projekter: Projekt › EU

Ebru Kuzgun

Samarbejde og topforskningsområder i de sidste fem år

Dyk ned i detaljerne

Evaluating Match of Firm and Customer Resources to Maximize Value

Conservation of Resources Theory Interpretation of Co-destructed After-sales Service Encounters

May Robots be Held Responsible for Service Failure and Recovery? The Role of Robot Service Provider Agents’ Human-likeness

Customer Satisfaction With Co-created Hospitality Services: Regulatory Focus Orientation and Positive Disconfirmation

May Robots be Held Responsible for Service Failure and Recovery? The Role of Robot Service Provider Agents’ Human Likeness

AvatarBAR: When Communication Fails: Investigating the Effect of Behavioural Realism in Customer Care Avatars on Consumers’ Emotions, Cognition, and Performance Outcomes

Ebru Kuzgun

Samarbejde og topforskningsområder i de sidste fem år

Publikation

Evaluating Match of Firm and Customer Resources to Maximize Value

Conservation of Resources Theory Interpretation of Co-destructed After-sales Service Encounters

May Robots be Held Responsible for Service Failure and Recovery? The Role of Robot Service Provider Agents’ Human-likeness

Customer Satisfaction With Co-created Hospitality Services: Regulatory Focus Orientation and Positive Disconfirmation

May Robots be Held Responsible for Service Failure and Recovery? The Role of Robot Service Provider Agents’ Human Likeness

Projekter

AvatarBAR: When Communication Fails: Investigating the Effect of Behavioural Realism in Customer Care Avatars on Consumers’ Emotions, Cognition, and Performance Outcomes