Using the Collective Wisdom of the Frontline in Strategic Issue Management
Carsten Pedersen (Foredragsholder)
Aktivitet: Tale eller præsentation › Foredrag og mundtlige bidrag
Beskrivelse
The field of strategic management has long alluded to the idea that lower-level employees immersed in the day-to-day business have experiential insights of potential strategic value. This line of thought has predominantly been supported by anecdotal evidence and explored in meticulous case studies to uncover the evolutionary traits of autonomous ventures. In a related vein, studies of ‘strategic issue management’ (SIM) tried to uncover organizational processes to identify emerging issues in volatile environments and devise proper strategic responses. These conceptual models were introduced in the very first volume of ‘Strategic Management Journal’, but little empirical research has since tried to develop the conception of SIM. An underlying research aim of this dissertation is to address and bridge these two literature streams, honing the idea of utilizing the collective wisdom possessed by frontline employees about ongoing changes in the internal and external environments as a unique information source to extend and advance SIM