Current Challenges in Social Media Management

Publication: Research - peer-reviewArticle in proceedings


Social media management is an emerging field of academic research and organizational practice. It is concerned with the operational issues, managerial challenges, and comparative advantages that ensue from the adoption and use of social media platforms for organizational functions such as marketing and sales, customer support, product innovation etc. To investigate current social media managerial practices, we conducted a multiple case study, employing structured in-depth interviews with social media managers at some of the leading multi-national companies headquartered in Denmark (LEGO®, Mærsk®, PANDORA®, Novo Nordisk®, and Carlsberg®). Empirical findings uncover the prevailing perceptions about social media amongst the managers, typical managerial challenges tied directly to coordinating social media productions, and uncertainty about the return of investment on social media activities.

Publication information

Original languageEnglish
Title of host publicationProceedings of the 2015 International Conference on Social Media & Society : SMSociety '15
EditorsAnatoliy Gruzd, Jenna Jacobson, Philip Mai, Barry Wellman
Number of pages6
Place of PublicationNew York
PublisherAssociation for Computing Machinery
Publication date2015
Article number14
ISBN (print)9781450339230
StatePublished - 2015
Event - Toronto, Canada


ConferenceThe 6th International Conference on Social Media & Society. SMSociety 2015

ID: 43930477