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The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offer
customized and adaptive services.

Publication information

Original languageEnglish
Publication date2016
Number of pages5
StatePublished - 2016
EventNordiCHI’16 - Göteborg, Sweden
Duration: 23 Oct 201627 Oct 2016
Conference number: 9
http://www.nordichi2016.org/

Conference

ConferenceNordiCHI’16
Number9
CountrySweden
CityGöteborg
Period23/10/201627/10/2016
Internet address

    Research areas

  • Multi-touchpoints, User experience, Service design, Context-awareness, Adaptive design

ID: 45400443