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From Research to Practical Application: Knowledge Transfer Planning and Execution in Outsourcing

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedings

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DOI

Despite an abundance of literature about knowledge and outsourcing the theoretical concepts and research findings are not immediately applicable in practice. In this paper we present the insights and the effort used to find a way to support knowledge transfer in outsourcing. More specifically, we aim to support operational managers responsible for outsourced IT activities in carrying out the concrete task of knowledge transfer planning and execution. We report from a longitudinal project conducted in a major financial company headquartered in Denmark and an offshore development center located in India. We identify the three main knowledge transfer challenges experienced by the case company. The identified challenges inform the design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve a particular company’s knowledge transfer challenges in a way that fits with the company culture.

Publikationsoplysninger

OriginalsprogEngelsk
TitelGrand Successes and Failures in IT. Public and Private Sectors : IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings
RedaktørerYogesh K. Dwivedi, Helle Zinner Henriksen, David Wastell, Rahul De’
Udgivelses stedHeidelberg
ForlagSpringer Science+Business Media
Publikationsdato2013
Sider510-524
ISBN (Trykt)9783642388613
ISBN (Elektronisk)9783642388620
DOI
StatusUdgivet - 2013
BegivenhedIFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013 - Indian Institute of Management, Bangalore, Indien
Varighed: 27 jun. 201329 jun. 2013
http://ifip86.iimb.ernet.in/

Konference

KonferenceIFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013
LokationIndian Institute of Management
LandIndien
ByBangalore
Periode27/06/201329/06/2013
Internetadresse
NavnIFIP AICT - Advances in Information and Communication technology
Vol/bind402
ISSN1868-4238

    Forskningsområder

  • Outsourcing, Offshoring, Knowledge transfer, IT development and maintenance, Engaged scholarship

ID: 38590442